(Amended by Ordinance Nos. 186267, 186746 and 189333, effective February 1, 2019.) No person may assess any Penalty at any facility unless that person is in compliance with the provisions of this Chapter.
A. Applications. An applicant for registration as an Operator of a facility must submit to the Division:
1. The name, address and telephone number of the applicant;
2. The name, email address and telephone number of the person that will be the point of contact for the Division. This person will be available to respond to inquiries, informational requests, or complaints at all times during normal business hours from 9 a.m. to 5 p.m. Monday through Friday;
3. Proof of valid insurance as described in this Chapter;
4. A sample copy of the proposed Penalty Notice;
5. A sample copy of the proposed Penalty Payment Letters;
6. The name, address and telephone number of any collection agency that may be employed by the Operator for collection of delinquent payments;
7. Such other information relating to the purposes of this Chapter as the Director may require.
B. Penalty Notices, Penalty Payment Letters and any subsequent demands for payment must include:
1. The name, address and telephone number of the Operator;
2. The vehicle’s make, model, color and license plate number;
3. The time and date the Penalty Notice was issued;
4. The location of the facility as provided on the original registration application;
5. Any facility number that may be assigned by the Operator;
6. The amount of the Penalty demanded;
7. Instructions describing deadlines and acceptable methods of payment;
8. Warning, if an operator collects the Administrative Fee, that the Administrative Fee may be assessed if the payment of the Penalty is not received within 10 days of issuance of a Penalty Notice;
9. Any additional Penalty that may be added if not paid within 30 days; and
10. A statement that the vehicle owner may submit a written complaint to the Revenue Division if attempts to resolve the complaint with the Operator have been unsuccessful anytime within 90 days of the date of the first Penalty Payment Letter. The Division’s mailing address and website address for the Parking Penalty Notice Complaints webpage must be included on Penalty Payment Letters.
C. The Penalty Notice must not represent to be a document issued by any government agency or government official, or otherwise simulate legal or judicial process. The Penalty Notice form is subject to review and approval by the City Attorney’s Office.
D. The Division must approve all notices and letters. If a proposed Penalty Notice or Penalty Payment Letter is rejected by the Division, it will be returned to the applicant for amendment and resubmission without additional fees. If such documents have previously been approved by the City and if no changes to the Section have been made, it is not necessary to resubmit them with each new location application. Changes to Penalty Notices and letters proposed by the Operator must be approved by the Division before they are implemented.
E. The Director shall reject any incomplete application.