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The City of Portland, Oregon

Community & Civic Life

Promote the common good

Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

Customer Service Toolkit

Defining a Culture of Customer Service

Mission, Goals and Values Statement, Strategic Plans and other guiding documents examples

Documents

Customer Expectations, Workplace Aspiration documents and Service Improvement Efforts Checklist