City/County Info: 503-823-4000
1221 SW 4th Ave, Suite 110, Portland, OR 97204
The Bureau of Development Services conducts an annual customer service phone survey
Customer survey originally instituted through the web in 2009 - updated with new Website in 2012
In 2010 BES conducted four focus groups with a representative sample of ratepayers to better understand public attitudes toward the bureau and the services it provides.
Attorney's Office conducts a customer survey every 2 years. The survey incorporates most of the principals recommended for surveying by CSAC Surveying Guidance Document.
Customer survey's conducted by Audit Services, IPR and Ombudsman. Fraud Alert Line initiated in 2010.
In 2012 the Financial Planning Division conducted a SurveyMonkey customer survey.
All constituent correspondence is tracked and statistics kept and posted online to ensure responsive handling by all staff.
Information on implementing the city standard surey measurement tool into customer service survey efforts
FPDR instituted a brief online survey in 2010 for customers conducting a pension estimate.
The Fire Bureau conducts an external survey every 5 years as part of their strategic planning process
In 2011 Government Relations conducted a customer service survey of the city bureaus they serve.
The Office of Management & Finance surveys include a survey by the Revenue Bureau, BTS and OMF as a whole.
In 2008-9 Parks implemented several customer surveys including a recreational facility survey and secret shopper program
The Police Bureau conducts a Community Assessment Survey every 2 years.
Commissioned in 2009 to provide a baseline performance measure for overall satisfaction with PDC.
As part of their strategic planning process PHB conducted a survey and also convened a community forum and facilitated focus groups with stakeholders.
The Final Report of the State Customer Satisfaction Workgroup from 2004