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The City of Portland, Oregon

Community & Civic Life

Promote the common good

Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

Bureau of Development Services

BDS Building Permit Survey Script

Survey questions used for a telephone survey of building permit customers.

BDS Customer Satisfaction Survey 2006 Report

Results from the 2006 BDS customer service phone survey.

BDS Focus Groups

Overview of BDS use of focus groups to solicit customer feedback on BDS services.

BDS Land Use Review Survey Script

Telephone survey form for land use review customers.

BDS Survey Contract

A sample contract for survey services used by BDS