City/County Info: 503-823-4000
1221 SW 4th Ave, Suite 110, Portland, OR 97204
In 2009 a new customer survey was developed and conducted of BTS internal customers.
The Revenue Bureau, License and Tax Division uses an online survey for all business license accounts that do business with them online.
2006 OMF Customer Service Survey online survey
Customer service top level issues summary document from Olympic Performance Inc. survey
Survey information and results for 2008 internal customer service survey.
Result summaries for the past 6 years annual customer surveys