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The City of Portland, Oregon

Community & Civic Life

Promote the common good

Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

Performance Evaluations

BDS Employee Handbook Customer Service Principles and Values (2005)

Section 3 of the BDS Employee Handbook sets expectations for customer service and communication with the public

BOEC Quality Assurance Program

In 2008 BOEC implemented a new Quality Assurance program as an element of their 2008-10 Strategic Plan.

Bureau of Human Resources Performance Review Guidelines

Official guidelines provided by BHR emphasizing value of the performance evaluation tool

Bureau of Human Resources Review Documents Guide

BHR's guidelines regarding forms for the performance review process, including Customer Service as a key competency to be evaluated

Housing Bureau Survey of Contractors for Employee Performance Reviews

Contract manager's performance reviews includes input from a sample of contractors conducted via a Survey Monkey online survey.

ONI Performance Evaluation

ONI performance evaluation document includes service evaluation on page 3 as a key competency

Portland Development Commission Performance Evaluation

The PDC performance evaluation document includes Customer Service and Cultural Competency as a key competency

Revenue Bureau Annual Performance Evaluation Program Presentation

Presentation for Revenue Bureau staff explaining the new program and how it works

Revenue Bureau Annual Performance Evaluation Purpose & Process

Process developed by joint labor and management committee to serve as a communication tool to help employees in their professional development