City/County Info: 503-823-4000
1221 SW 4th Ave, Suite 110, Portland, OR 97204
Section 3 of the BDS Employee Handbook sets expectations for customer service and communication with the public
In 2008 BOEC implemented a new Quality Assurance program as an element of their 2008-10 Strategic Plan.
Official guidelines provided by BHR emphasizing value of the performance evaluation tool
BHR's guidelines regarding forms for the performance review process, including Customer Service as a key competency to be evaluated
Contract manager's performance reviews includes input from a sample of contractors conducted via a Survey Monkey online survey.
ONI performance evaluation document includes service evaluation on page 3 as a key competency
The PDC performance evaluation document includes Customer Service and Cultural Competency as a key competency
Presentation for Revenue Bureau staff explaining the new program and how it works
Process developed by joint labor and management committee to serve as a communication tool to help employees in their professional development