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The City of Portland, Oregon

Community & Civic Life

Promote the common good

Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

Customer Service Training

Office of Management and Finance

In 2012 OMF's Diversity Committee organized an Emotional Intelligence and a Unconscious Bias in the Workplace training that included customer service components.

Other Bureau Customer Service Training Programs

Other bureaus, including OMF, Parks, PHB and Revenue, have conducted individual customer service trainings for staff.

Parking Enforcement

Parking Enforcement conducts yearly customer service/public relations classes for their employees

Portland Community College

The City of Portland has a partnership with PCC to provide basic customer service training. They can also put together custom trainings.