City/County Info: 503-823-4000
1221 SW 4th Ave, Suite 110, Portland, OR 97204
BDS worked with a contractor to develop a customer service training program for all of its staff in 2003
In 2012 OMF's Diversity Committee organized an Emotional Intelligence and a Unconscious Bias in the Workplace training that included customer service components.
Other bureaus, including OMF, Parks, PHB and Revenue, have conducted individual customer service trainings for staff.
Parking Enforcement conducts yearly customer service/public relations classes for their employees
PP&R's ongoing Bureau Employee Service Training Program (BEST) implemented in 2009 provides consistent staff support in service operation.
The City of Portland has a partnership with PCC to provide basic customer service training. They can also put together custom trainings.
In 2008, the Bureau's Customer Services Group and Maintenance and Construction Group hired full time trainers to provide custom training for staff.