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The City of Portland, Oregon

Community & Civic Life

Promote the common good

Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

City Auditor's Office

Audit Services Questionnaire

The Audit Services division began conducted a survey of all auditees as follow up to audits conducted in 2009. Results have been useful to better understand audited bureaus perspectives. For more information contact Robert Cowan, 503-823-3610

IPR 2010 Complainant Survey

2010 IPR Annual Report includes data from its Complainant Survey, implemented in 2002. Survey was developed by Campbell De Long Resources, Inc and is sent to all complainants on a bimonthly basis. IPR uses survey data to improve pocesses.

IPR Survey Summary in 2008 Annual Report

Example of IPR Complainant Survey Data from 2008 Annual Report.

Ombudsman Customer Satisfaction Survey

The Ombudsman's Office used to ask all customers to complete an online customer survey. Attached is a survey screen shot and results summary from 2008 report. They discontinued conducting this survey do to low response rate. Contact Ombudsman for info.

Auditor's Office Annual Community Survey

Annual survey conducted by Audit Services Division to gather community opinion on various city services.

Ombudsman Annual Reports

Reports include survey results. Surveys mailed to all complainants and an online version also available. In 2009, Office received overall positive satisfaction rating of 75%.

OpenCity Tipline

To more effectively solicit feedback and concerns from the public, the Auditor initiated a Fraud Alert Line ? (1-866-342-4148, The Fraud Alert Line allows the public and employees to confidentially report complaints.