City/County Info: 503-823-4000
1221 SW 4th Ave, Suite 110, Portland, OR 97204
Parks partnered with the Parks Foundation and TACS to provide this training by Cliff Jones from TACS in 2008. For more information contact Ali Ryan at 503-823-2967
Training materials from 2010 BEST training on dealing with difficult situation and customer interactions.
Evaluation information from employees who attended the Communication Tools for Dealing with Difficulty training.
Powerpoint presentation from BEST training on Communication Tools for Dealing with Difficulty