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The City of Portland, Oregon

Community & Civic Life

Promote the common good

Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

Office of Management and Finance

In 2006 OMF conducted a survey that was sent to Bureau Director's and elected officials to assess internal customer satisfaction.  Customer Service training was part of a large initiative at OMF that included, an internal bureau survey, some customer training hours, extensive business process review for some of our divisions and meetings facilitation, so exact cost of the survey is unknown.
 
The consultant used way Olympic Performance, Inc.
 
OMF Contact for more info: Jane Braetten, 503-823-5665, jane.braaten@portlandoregon.gov