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The City of Portland, Oregon

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City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

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How to make an ADA or discrimination complaint

There are different places to  make an official complaint. Learn more and find out 3 steps you can take if you've experienced discrimination.

The City only has authority over City of Portland services. Read on to find out how to take action on issues with local businesses, employment, and more.


The ADA (Americans with Disabilities Act) is a Civil Rights law that prohibits discrimination against people with disabilities. It has five parts, or titles:

  • Title I:  employment 
  • Title II: public entities with government funding (public transit, schools, state & local governments)
  • Title III: public places (restaurants to doctor's offices to hotels to public events)
  • Title IV: telecommunication  (television and telephones)
  • Title V:  miscellaneous parts (non-retaliation: someone cannot get you in trouble for filing a complaint)

You can learn more about the ADA here.

You can read United Spinal Association's publication Understanding the ADA here.

 Fair Housing Act, Air Carrier Access Act, Oregon Revised Statues, Portland City Code and More

Housing discrimination and airline travel fall under different laws.The State of Oregon and the City of Portland also have their own rules that people have to follow. They can't be less strict than the ADA, but they might be the same or more strict.

You can learn more about other accessibility laws here. 

Step 1: Know your rights. 

The ADA and other civil rights laws cover all areas of our daily lives.

Understanding the law and being able to tell people about it can be one way to stop discrimination. Many people do not know what the ADA means or how it applies to their business.

Step 2: Contact the business or organization’s management. 

Often talking to a supervisor or manager about how your rights were violated will help resolve the issue. Directing them to the part of the law that relates to your situation may save you from having to file an official complaint.

Read more about strategies for resolving an ADA issue here.

Step Three:  Filing an official complaint

In Oregon, there are several places you can file a complaint if contacting the management doesn’t resolve the situation.You can also call these places to ask questions about the law, even if you aren't sure you want to file a complaint.


Places to file a complaint

1. With the organization or business

Large organizations and governments often have people in their organization who can take and respond to complaints.

2. With the State government 

Oregon Department of Justice

Bureau of Labor and Industry

 3. With the Federal Government 

Department of Justice 

  • 1-800-514-0301 (Voice)
  • 1-800-514-0383 (TTY)

U.S. Department of Housing and Urban Development (HUD) 

Equal Opportunity Employment Commission

Talk to someone about your rights and ask questions

Northwest ADA Center 

  • Free ADA Technical Assistance Hotline 1-800-949-4ADA  (4232)
  • TTY/TDD/TT: 1-800-949-4ADA (4232)

Department of Justice ADA information line 

  • 1-800-514-0301 (Voice)
  • 1-800-514-0383 (TTY)

Fair Housing Council of Oregon

Job Accommodation Network

  • (800)526-7234 (V) in the United States
  • (800)ADA-WORK [(800)232-9675] (V) in the United States
  • (877)781-9403 (TTY) in the United States



 Updated:1/3/2020 JJ