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The City of Portland, Oregon

Community & Civic Life

Promote the common good

Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

July 11, 2005 Agenda and Meeting Notes for BIP #7: Customer Service

BIP Team #7--Customer Service
Monday, July 11th,10:30 AM to Noon
3rd FloorCity Hall, RoseRoom
NOTE TAKER:  Need Volunteer
  • Introductions
  • Organizational Business
  • Review notes from 6/27 meeting (attached)
  • Report of the 7/7 city wide BIP Implementation Team Meeting---Michael & Bonnie
  • Bureau Survey---Cindy
  • Review draft of survey & cover letter (attached)
  • Next steps
  • Continued discussion of customer service values & behaviors (John will bring a draft of the re-worked "Client Bill of Rights)
  • Other?
  • Future Agenda Items
Meeting Notes Pending Team Approval