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The City of Portland, Oregon

Office of Management & Finance

Division of Asset Management


Frequently-Asked Questions

Q:  What do I do if my vehicle breaks down in the field?
A: During normal business hours, call the supervisor of the shop where your vehicle is normally serviced:
Kerby Garage: 503-823-1806
First Ave Garage: 503-823-4341
SE 47th Ave Garage: 503-823-5061
SE 106th Ave Garage: 503-823-4144
Division Garage: 503-823-1630
Sandy River Garage: 503-663-2464
After normal shop hours, call the Kerby Garage (Open 24 hrs Monday 6:30AM - Friday 11:00PM)
Q:  What do I do if I'm in an accident?
A:  Every City vehicle has an Accident Kit, usually found in the glove box. The kit includes detailed instructions on the driver's responsibilities in the event of an accident.
Q:  How and when are vehicles replaced?
A:  The replacement year is based on the age of the vehicle, the mileage, and a hands-on mechanical assessment of the vehicle's condition. If the criteria is met for replacement, the vehicle is added to the replacement list, reviewed with the customer, and submitted for budget approval.
Q:  Who can answer my billing questions?
A. Contact the supervisor in the shop section where your vehicle was serviced, or call CityFleet at 503-823-2277.