May 2, 2012 -- To better meet the needs of the community, Portland Fire & Rescue (PF&R) developed a confidential survey to gain insight into customer satisfaction with the various emergency and non-emergency services we provide.

The short survey asks the respondent to rate PF&R’s delivery of service, as well as the educational material and information offered.  Each survey question also provides the respondent an opportunity to provide open-ended comments. 

Additionally, if a respondent wishes to be contacted regarding their customer experience, they can include their contact information in the appropriate section of the survey.

The observations, opinions, and recommendations of customers are valuable.  PF&R continually strives to improve all operations and fire protection services. 

PF&R encourages citizens to take a moment to complete the survey and assist the bureau in identifying strengths, areas for improvement, and opportunities for continued growth.

Click here to begin the survey or visit http://www.portlandonline.com/fire/index.cfm?c=37506.