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The City of Portland, Oregon

Fire & Rescue

Always Ready, Always There

Phone: 503-823-3700

Fax: 503-823-3710

55 SW Ash Street, Portland, OR 97204

More Contact Info

Help Portland Fire Improve Service to our Customers, Take the Online Customer Survey

1 Comment


May 2, 2012 -- To better meet the needs of the community, Portland Fire & Rescue (PF&R) developed a confidential survey to gain insight into customer satisfaction with the various emergency and non-emergency services we provide.

The short survey asks the respondent to rate PF&R’s delivery of service, as well as the educational material and information offered.  Each survey question also provides the respondent an opportunity to provide open-ended comments. 

Additionally, if a respondent wishes to be contacted regarding their customer experience, they can include their contact information in the appropriate section of the survey.

The observations, opinions, and recommendations of customers are valuable.  PF&R continually strives to improve all operations and fire protection services. 

PF&R encourages citizens to take a moment to complete the survey and assist the bureau in identifying strengths, areas for improvement, and opportunities for continued growth.

Click here to begin the survey or visit

1 Comment


Alice Johnson

August 27, 2015 at 2:25 PM

Who is this going to?
Can you please respond to me?
We are trying to make sure our online forms are up to date and going to the correct people.


Alice Johnson
Portland Fire & Rescue
Communications Group
503 823-3487

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Spam Prevention In the Pacific Northwest, what state is Portland in?