New Updates and Uses for Symptom Checker Website

Portland Fire and Rescue
Portland Fire and Rescue

May 04, 2020 13:20


Today, the team responsible for">"> (Multnomah, Washington, Clackamas and Columbia Counties) have some exciting announcements that will make the website useful for those who will be returning to work or traveling in public in the coming weeks or months. The website was officially launched on April 8th of this year in anticipation of a large volume of potential coronavirus patients flooding our area 911 system and emergency rooms.

Thanks to our current and successful stay at home effort lead by Governor Kate Brown, the surge of patients has not happened. With over 30,000 uses of, there is potential for the website to help those who are returning to work over the next weeks and month. Dr. Jon Jui, medical director for Multnomah Counties Emergency Medical System and an emergency room physician, says “The website continues to provide important information to people concerned they may have symptoms of coronavirus. With the addition of the OHSU Nurse Triage program, if people are following the direction the site gives them, we have more people seeking help that need it and staying home if they don’t. This is a win for patients and our medical system.”

The website is a symptom checker. After entering your age and zip code (the only identifiable information required), the site asks a series of questions regarding your symptoms and medical history. Based on your answers, the site provides you an assessment of your risk to coronavirus and suggests you seek help by way of location-based emergency rooms and urgent care clinics. Additional resources such as and now OHSU Nurse Triage are provided to those with moderate and mild symptoms.

The website is a variation of which was created by Vital Software based out of Atlanta, Georgia as a collaborative project with the Emory School of Medicine. It has been approved by the CDC as a coronavirus symptom checker and has been used just under 1 million times in over 20 countries worldwide. The website is separate project that involves Multnomah, Washington, Clackamas, and Columbia Counties. All other Oregon counties can use the site as a symptom checker but only the counties mentioned above provide specific direction including the location-based emergency rooms, urgent clinics,, and OHSU Nurse Triage.

Today’s updates include: 

  1. The Oregon Health & Science University has agreed to partner with to provide full access, through the website, to their nurse triage line. This will provide an added layer of information for those categorized by the Coronavirus Checker into the moderate and mild risk categories.’s goal is to provide resources to ALL area community members. The new OHSU triage line is a free service and language assistance is available. Registered Nurses provide one-on-one advice to patients from 8am – 8pm, 7 days a week via a confidential, secure telephone connection which they will be provided at the end of their Coronavirus Check assessment.                                                                                                         
  2. All data collected is being shared publicly.  A new public facing dashboard allows open access to data. You can find the dashboard here data dashboard link. This data includes the age and zip code of the individuals filling out the checker and what outcomes the site is producing for users. This data will help spot trends and trace areas of widespread infection.
  3. The advertising campaign has arrived, and it’s translated into multiple languages to match the website. It’s all being offered below for the media and community to share. Help us get the word out and connect with the people who need it! The City of Portland will also being working on outreach to specific cultural communities who might benefit from this tool.
  4. A return to work policy is important for local companies to prevent a second wave of mass coronavirus infection. The makers of are encouraging Portland metro residents to use the website to confirm you are/are not having symptoms common to coronavirus. “Identifying and isolating potentially infectious workers is an essential part of safely resuming work during the era of COVID-19. Self-screening for symptoms of coronavirus is a cornerstone of the multifaceted approach to reduce disease transmission. Organizations that do this well will have a safer healthier workforce and build confidence in their customers.”

Here is the English and translated versions of the 30 second commercial:




Chinese Cantonese

Chinese Mandarin












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