January 28, 2015

You asked, we listened! The City’s two utility bureaus, Environmental Services and Water, value excellent customer service. In response to customer requests, we are excited to offer an option to pay monthly – rather than quarterly – to the 97% of customers who are eligible.

To keep administrative costs down, the monthly statement option was initially limited to paperless (e-bill) customers when it launched in October 2013. When we heard from some customers that the e-bill requirement was a barrier, we began working to remove it. We committed to removing that requirement before 2015, and beat our deadline, launching the free and voluntary program in November 2014. As of Jan. 27, 2015, 13,122 customers are already signed up. ...Keep reading.

Portland offers monthly mailed water/sewer statements

Brad Schmidt in The Oregonian

Monthly water, sewer bills now available

Jim Redden in the Portland Tribune

New, 'pay every month' system for Portland water bills

Kerry Tomlinson in KATU Problem Solvers