January 18, 2017

Today, the Portland Water Bureau presented findings from its recent customer survey to Council.

Among the highlights:

   • Customers identified safety, quality, and reliability as the three most important values.

   • Nearly 90% said that investing in earthquake preparedness is a key priority.

   • Almost 80% were satisfied or very satisfied with the services provided by the Water Bureau.

Thanks to Portland State University for partnering with the Water Bureau to conduct the survey.

You can read the results here, and check out the City Auditor’s community survey for more information on customer satisfaction.