January 18, 2017
Today, the Portland Water Bureau presented findings from its recent customer survey to Council.
Among the highlights:
• Customers identified safety, quality, and reliability as the three most important values.
• Nearly 90% said that investing in earthquake preparedness is a key priority.
• Almost 80% were satisfied or very satisfied with the services provided by the Water Bureau.
Thanks to Portland State University for partnering with the Water Bureau to conduct the survey.