The answers to the most common questions about tow appeal hearings and the process are found by clicking on one of the links below. For additional information, please contact the Hearings Office.
What kind of tows does the Hearings Office have jurisdiction over?
Vehicles towed within Portland City limits ordered by the City of Portland or the Port of Portland. The Hearings Office does not have jurisdiction for tows that occur on private property, except tows initiated by the City of Portland Police Bureau.
For vehicles towed from inside Portland city limits, contact Portland Police Auto Records at (503) 823-0044.
You will need to contact the towing company where your vehicle is located for this information.
This information can be found in the Towing Hearings Officer Rules and Regulations.
Requests must be submitted through the Hearings Office online filing system at https://cms.synisys.com/portlandho/ or by using a Tow Hearing Request Form available on this web site and at the Hearings Office. Requests must be received in the Hearings Office within 10 calendar days from the date of the tow. If the 10th day falls on a weekend or holiday, the next business day is the 10th day.
Fax, mail, or drop off your completed Tow Hearing Request Form using the Hearings Office contact information provided on this web page.
You will need to complete a Request to Reschedule Form, which must be received in the Hearings Office at least 48 hours prior to the date and time of the scheduled hearing (not including Saturday, Sunday, or recognized City of Portland holidays). It is up to the Hearings Officer if a request to reschedule is granted. It is the requester's (appellant's) responsibility to timely inquire as to whether or not the hearing has been rescheduled.
You will need to contact the Bureau that sent you the notification letter.
Police Auto Records: (503) 823-0044
The Hearings Office does not handle parking citations. Please follow the directions on the citation itself.
The hearing will start on time. If you are late, you might miss the opportunity to testify and present evidence. Once the hearing record is closed, no additional testimony or exhibits will be considered.
You may testify at the hearing and other witnesses who you present may testify on your behalf. Anyone who testifies will be put under oath.
You may also bring exhibits such as photos, documents related to the tow, witness statements, and affidavits. All testimony and exhibits must be relevant, truthful, and from a reliable source. True copies of legal documents, such as vehicle registrations, may be submitted instead of the originals. Any exhibits you submit will not be returned to you.
Photographs must be printed. The Hearings Officer will not look at images on cell phones, digital cameras, or other devices.
Yes, to withdraw your request you should notify the Hearings Office in writing before the hearing.
In reaching a decision, the Hearings Officer considers the evidence in the record in light of what the law requires or authorizes a City representative to do. The Hearings Officer does not have authority to change the law or create law.
Tow hearing orders may be appealed to a court of competent jurisdiction pursuant to Oregon Revised Statutes (ORS) 34.010 et seq. The Hearings Office cannot assist with an appeal of the Hearings Officer's decision.