Reference: Title IV of the Civil Rights Act of 1964
Policy updated: March 2016
As a government agency, IPR is required by federal law to provide accommodations of services to people with disabilities including cognitive limitations. IPR must make reasonable efforts to remove barriers and conditions that prevent groups of color, ethnic minorities, people with disabilities, people with low income, people with limited-English proficiency and other disadvantaged groups and persons from receiving access, participation and benefits from City program services and activities.
IPR is committed to making the complaint/commendation process accessible to all members of the public. This includes members of the public with disabilities or barriers that affects their ability to access IPR at City Hall and articulate a complaint or commendation for processing through typical channels, such as a phone call, online submission form, mailed brochure or visiting the office in person. All IPR employees are expected to maintain a working knowledge of the various accommodations the office can arrange to provide members of the public the opportunity to file a complaint or commendation.
IPR will utilize City-contracted language translation and interpretation services for community members who have challenges or barriers with the English language. IPR Investigators have access to City of Portland fleet vehicles for travel to conduct interviews outside of City Hall. IPR Investigators will make reasonable attempts to accommodate complainants by travelling to a convenient Portland location for interviews, evidence collection, or other investigative tasks. Additionally, IPR staff have a diverse range of skills and knowledge that can help troubleshoot more challenging and complex situations where a member of the public requires assistance in the complaint/commendation process.