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The City of Portland, Oregon

Independent Police Review

Providing independent, civilian oversight of the Portland Police Bureau

phone: 503-823-0146

fax: 503-823-4571

1221 SW 4th Avenue, Room 140, Portland, OR 97204

Mediation Offered to Complainants

Policy updated: March 2016

Mediation Offered to Complainants


The IPR Investigator assigned to a case will offer mediation as an option to the complainant.   Mediation is a facilitated discussion between complainant and the police officer, with a professional mediator.  The initial contact letter sent to a complainant will include a form for requesting mediation, a return envelope (postage paid) and a brochure describing the mediation program.  The IPR Investigator should inform the complainant that they must complete and return the mediation consent form before mediation can be processed.

When describing mediation as an option, the IPR Investigator can refer to selling points such as:

  • Complainant offered a chance to resolve their conflict with the police officer that is the subject of the complaint. 
  • Share perspectives on what took place. 
  • Sit down in a safe, confidential and mutually agreed upon location. 
  • Allows for a chance to correct behavior through communication. 
  • There is no cost to the complainant.