Policy updated: March 2016
Mediation Offered to Complainants
The IPR Investigator assigned to a case will offer mediation as an option to the complainant. Mediation is a facilitated discussion between complainant and the police officer, with a professional mediator. The initial contact letter sent to a complainant will include a form for requesting mediation, a return envelope (postage paid) and a brochure describing the mediation program. The IPR Investigator should inform the complainant that they must complete and return the mediation consent form before mediation can be processed.
When describing mediation as an option, the IPR Investigator can refer to selling points such as:
- Complainant offered a chance to resolve their conflict with the police officer that is the subject of the complaint.
- Share perspectives on what took place.
- Sit down in a safe, confidential and mutually agreed upon location.
- Allows for a chance to correct behavior through communication.
- There is no cost to the complainant.