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Commissioner Steve Novick

Official Website for Commissioner Steve Novick

Phone: 503-823-4682

fax: 503-823-4019

1221 SW 4th Ave. Suite 210, Portland, OR 97204

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For Your Convenience, New 24/7 Phone Payment Option

Portland Water BureauThe Portland Water Bureau announces that you now have one more convenient option for paying your City of Portland utility bill.

Simply call the Customer Service number printed on your bill -- (503) 823-7770 -- and select Option 1 to pay through the new automated payment system. You will need to have your account number handy. It’s located in the upper right hand corner of your bill. Then enter the first four digits of your home or business address to access the system via touch tone dialing.

You will then be able to pay your bill with your Visa or MasterCard credit or debit card. The new option takes less than two minutes to complete. You can also find out the account balance, due date, and information about your last payment.

The Customer Service staff is still available during regular business hours to assist you. Within the automated payment system, you can also choose to be transferred to a live person.

The automated system is especially convenient for our customers without computer access to the online payment system. The pay-by-phone option used during non-business hours makes it easy.

This new payment option is expected to increase efficiency while retaining maximum quality service levels. We still feature Auto Pay and Electronic Billing, if you prefer, but we encourage you to try pay-by-phone.

We appreciate your payment no matter how received.

Kathy Koch
Director of Customer Service

Portland Water Bureau