Skip to Main Content View Text-Only

The City of Portland, Oregon

Office for Community Technology

Broadband & Communications Policy, Cable Regulation & Consumer Protection and Utility Franchises, Licenses & Wireless

Phone: 503-823-5385

111 SW Columbia St, Suite 600, Portland, OR 97201

More Contact Info


Comcast Internet service for low-income households

Internet Essentials logoComcast Internet Essentials

COVID RESPONSE: Comcast announced that new Internet Essentials applicants who have any outstanding bill to Comcast are eligible for the program. Comcast is offering an extension of its current amnesty program through JUNE 30, 2021 to all new Internet Essentials customers. Comcast has historically offered amnesty to new Internet Essentials customers with debt older than one year. Comcast is also offering 60 days of free internet service for new Internet Essentials customer who sign up before June 30, 2021.

COST: $9.95/month+tax

PROGRAM HIGHLIGHTS:

ELIGIBILITY:

Eligibility is open to ALL qualified low-income households. Qualified low-income households includes those that receive public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI and others.

(if your child’s school has a least 40% of the student population qualifying for NSLP, then every student at the school, regardless of NSLP is eligible.) 

AND

Normally applicants must have no outstanding debt to Comcast that is less than a year old. APRIL 2020 Comcast announced it is offering an extension of its current amnesty program through JUNE 30, 2021 to all new Internet Essentials customers.

Comcast has historically offered amnesty to new Internet Essentials customers with debt older than one year.

AND

Live in an area where Comcast Internet service is available but have not subscribed to it within the last 90 days.

[Even if you have XFINITY TV and/or XFINITY Voice already but not internet service, if you meet the eligibility criteria above, you are eligible for Internet Essentials.]

APPLY:

Start an application through the Online Application Tool at https://apply.internetessentials.com/ (English) or https://aplicar.internetessentials.com/ (Spanish)

OR

Call 1-855-8-INTERNET (1-855-846-8376) to confirm eligibility and apply


NEED PRINTABLE INFO to share with residents? Go to the Comcast Internet Essentials website and click on the Partner Community tab. Information available on the Partner Community page include: 1-page instructions for completing the online application for service (in English and Spanish), online safety tips, online safety tips for seniors, 1-page description of service in an accessible format, 1-page description of service for low-vision, 1-page description of service in 16 other languages.

Where to Find Low-Cost/Free/Loaned Computers

Free Geek (Free or Low-Cost)

March 2020: While closed to the public, Free Geek is still producing laptops and desktops and working with organizations as well as online with individuals to get free or low-cost devices distributed. Go here to find out about low-cost devices. Contact Adelle Pomeroy at 503-232-9350 x 116 or adelle.pomeroy@freegeek.org to learn about free devices. 

Multnomah County Library (Loan)

The library loans Chromebooks and hotspots to patrons. Patrons can take the devices and hotspots home for 6 months at a time and can renew the loan when the first 6 months is up.

Portland Public Schools (Loan)

Portland Public Schools (PPS) is loaning computers or tablets to PPS students who need them. If you know of a PPS student in need, please fill out this form.

Comcast (Low-Cost)

Internet Essentials subscribers can purchase a refurbished desktop or laptop computer for $149.99+tax (offer includes Microsoft Office, Norton Security Suite & 90-day warranty) (computer specs: https://www.internetessentials.com/low-cost-computer)

Portland Youth Builders (Low-Cost)

Portland YouthBuilders (PYB) students rebuild desktop computers to offer to the local nonprofit community. Students also teach and mentor elders in the community in a basic computer skills course series. Contact PYB at 503-286-9350

Oregon Lifeline Program - Low cost Internet Service

Oregon Lifeline is a federal and state government program that reduces the monthly cost of phone or broadband service for qualifying low-income Oregon households. If you qualify, you could get one of the following benefits of the program with a participating service provider in your area:

  • Receive a discount on your phone bill of up to $19.25 per month;
  • Receive a discount on your broadband bill of up to $21.25 per month; or
  • Receive free cell phone and data service

To qualify residents must receive one of the following benefits:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income
  • Federal Public Housing Assistance
  • Veterans or Survivors Pension Benefit  - Or - 
  • Total household income is at or below 135 percent of federal poverty guidelines

Determine the best option for you & apply

Contact Oregon PUC Lifeline Program Staff 

9 a.m. to 4 p.m. Monday through Friday.
 
Call:
  • 800-848-4442 or 503-373-7171
  • TTY - 800-648-3458 or 503-378-6962
  • Fax: 877-567-1977 or 503-378-6047
 
Videophone: 971-239-5845