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The City of Portland, Oregon

Office for Community Technology

Broadband & Communications Policy, Cable Regulation & Consumer Protection and Utility Franchises, Licenses & Wireless

Phone: 503-823-5385

1120 SW 5th Ave, Suite 405, Portland, OR 97204

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Enrollment Process

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How do I enroll?

Option 1 - Apply Online

An adult in the household completes the National Verifier application from any computer or mobile device at After completing the application and receiving an eligibility determination from the National Verifier, the consumer can then contact a service provider to apply the EBB benefit to new or existing service. 

The FCC has a video tutorial of the application process here.

The online application is available in English and Spanish. USAC’s Support Center Services is available to help with live telephone translation- call (833) 511-0311 7 days a week, from 9:00 a.m. to 9:00 p.m. ET. The EBB Program Support Center can help with questions about:

  • The status of your EBB Program application
  • Documents needed to show you qualify
  • Companies in your area
  • Assistance with the EBB Program Household Worksheet
  • Resetting your account

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Option 2 - Apply by Mail 

An adult in the household completes the National Verifier EBB Application Form and mails the form and any supporting documentation to the Emergency Broadband Support Center. 

The application is available in English and Spanish (instructions also available in 9 additional languages).

Complete the application and send with proof of eligibility to:

Emergency Broadband Support Center

P.O. Box 7081

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London, KY 40742

Option 3 - Apply with a Service Provider

An adult in the household goes to a participating service provider’s store to apply in person. The service provider will then help the consumer apply through the National Verifier service provider portal or through an approved alternative verification process.

Where can I get a copy of the paper application? 

Online here

In person at the following local community-based organizations: 

Who can help me complete the application? 

Locally dial 311,  211, or call the library at (503) 988-5123 to speak with someone who can help.

USAC (the federal agency administering the program) has created an Emergency Broadband Support Center with a hotline (833) 511-0311 and an email ( where they will answer questions for all interested parties. The Hotline is open from 9am-9pm ET. 7 days a week.

I receive Lifeline Benefits. Do I need to complete the EBB Application Form? 

If you are currently enrolled in the Lifeline program, you do not have to apply again for the Emergency Broadband Benefit but you do need to opt-in. You can apply your Lifeline and Emergency Broadband Benefit to the same or separate services. Talk to your Lifeline provider about the services they may have available as part of Emergency Broadband Benefit, including options to apply the discounts to your existing Lifeline service, or contact another broadband provider participating in the EBB Program to apply the benefit to a separate broadband service.

What information do I need to provide in order to enroll? 

(1) full name

(2) date of birth

(3) Social Security Number (SSN) - last four digits

Applicants who choose not to provide their Social Security Number or cannot be verified using a Social Security Number may verify their identity using a variety of other types of identity documentation, including a government-issued ID, passport, driver’s license, or Individual Taxpayer Identification Number documentation.  In the online application SSN text box you must enter 4 zeros "0000", you cannot leave it blank. 

(4) home address 

Cannot be a P.O. Box. 

Applicants who do not have a permanent address/are houseless may use the address for where they receive mail or services (i.e. homeless shelter or community org) or list a descriptive address (cross streets) to identify where they are currently living. 

(5) create a username and password

(6) email and/or telephone number

There is a field in the application for an email address, but it's optional. If you don't have an email address then you will receive communication via mail. 

(7) name, date of birth, and last 4-digits of social security number of the benefit qualifying person if different than applicant 

(8) basis for inclusion in program (e.g., SNAP, SSI, Medicaid, school lunch, Pell Grant, income, provider’s existing program, etc.) and documentation supporting verification of eligibility, and 

(9) certifications from the household that the information included in the application is true

Application Instructions. The Instructions are available in English, Arabic, Chinese, French, Korean, Portuguese Brazil, Russian, Spanish, Tagalog, Vietnamese.