1120 SW 5th Ave, Suite 405, Portland, OR 97204
Not all broadband providers offer the Emergency Broadband Benefit.
To find an EBB Program provider in your area, use the COMING SOON: Companies Near Me tool. You can search using your zip code or your city and state.
Comcast Xfinity 1-800-934-6489 - serving all of Multnomah County
Comcast Internet Essentials 1-855-846-8376 - serving all of Multnomah County
Lumen (fka CenturyLink) 1-866-963-6665 - serving Portland
Ziply Fiber (fka Frontier) 1-866-699-4759 - serving Gresham, Troutdale, Fairview, & Wood Village
Wireless (hotspot) providers:
AT&T 1-800-331-0500 - serving all of Multnomah County
Human-I-T (using Sprint/T-Mobile network) 1-888-391-7249 - serving all of Multnomah County
T-Mobile 1-800-866-2453 - serving all of Multnomah County
Verizon 1-800-922-0204 - serving all of Multnomah County
We've put together this spreadsheet to help track which providers are approved and service Multnomah County residents and what we're learning about the service levels being offering.
Download speeds are important for downloading files, loading a website, streaming a video or streaming music. Upload speed is how fast your internet connection can transfer your data to a server. Upload speeds are important for sending emails, sending files to other people, live video chats, and gaming. You’ll want higher speeds, particularly higher upload speeds, the more people you have in your household using the service.
TBD. You may be able to do so but it depends on which plans the provider is offering as part of the EBB program.
No. The provider is only reimbursed for the cost of the plan up to $50 per eligible household, or up to $75 per eligible household on Tribal lands.
Yes. You are responsible for any amount over $50 per month (or over $75 per month on Tribal lands) for broadband service under the Emergency Broadband Benefit.
The Emergency Broadband Benefit can be applied to the cost of a bundle of services that include broadband, voice, texting and/or associated equipment. If your bundle also includes a TV service, you will be responsible for that portion of your bill, as well as any services that are above the monthly discount.
Yes. The monthly discount can be used to cover routers, modems, hotspot devices, and antennas, if offered as monthly rental costs in addition to your broadband service cost. Keep in mind the total monthly discount remains $50 (or $75 on Tribal lands).