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The City of Portland, Oregon

Office for Community Technology

Broadband & Communications Policy, Cable Regulation & Consumer Protection and Utility Franchises, Licenses & Wireless

Phone: 503-823-5385

111 SW Columbia St, Suite 600, Portland, OR 97201

More Contact Info

Comcast Internet service for low-income households

Internet Essentials logoComcast Internet Essentials

APRIL 2020: Comcast announced that new Internet Essentials applicants who have any outstanding bill to Comcast are now eligible for the program. Comcast is offering an extension of its current amnesty program through JUNE 30 to all new Internet Essentials customers. Comcast has historically offered amnesty to new Internet Essentials customers with debt older than one year.

MARCH 2020: Comcast announced changes to its Internet Essentials program to support low-income households as the nation copes with the COVID-19 pandemic. The changes provide for:

  • Speed increase from 15/2 MBPS to 25/3 MBPS for all new and existing customers, and will become the speed of the service going forward.
  • 60 days of free internet service for new Internet Essentials customers who sign up by JUNE 30

COST: $9.95/month+tax

PROGRAM HIGHLIGHTS:

ELIGIBILITY:

August 2019: Comcast opened eligibility to ALL qualified low-income households. Qualified low-income households includes those that receive public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI and others.

(if your child’s school has a least 40% of the student population qualifying for NSLP, then every student at the school, regardless of NSLP is eligible.) 

AND

Normally applicants must have no outstanding debt to Comcast that is less than a year old. APRIL 2020 Comcast announced it is offering an extension of its current amnesty program through JUNE 30 to all new Internet Essentials customers.

Comcast has historically offered amnesty to new Internet Essentials customers with debt older than one year.

AND

Live in an area where Comcast Internet service is available but have not subscribed to it within the last 90 days.

[Even if you have XFINITY TV and/or XFINITY Voice already but not internet service, if you meet the eligibility criteria above, you are eligible for Internet Essentials.]

APPLY:

Start an application through the Online Application Tool at https://apply.internetessentials.com/ (English) or https://aplicar.internetessentials.com/ (Spanish)

OR

Call 1-855-8-INTERNET (1-855-846-8376) to confirm eligibility and apply


NEED PRINTABLE INFO to share with residents? Check out these FLYERS provided by Comcast in multiple languages.