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The City of Portland, Oregon

Office for Community Technology

Broadband & Communications Policy, Cable Regulation & Consumer Protection and Utility Franchises, Licenses & Wireless

Phone: 503-823-5385

111 SW Columbia St, Suite 600, Portland, OR 97201

More Contact Info

Getting Help for Residents & Community Partner Resources

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EBB wifi lettering logo

I have questions about EBB. Who can I call for help?

Locally call 3-1-1,  2-1-1, or call the library at (503) 988-5123 to speak with someone who can help.

USAC (the federal agency administering the program) has created an Emergency Broadband Support Center with a hotline (833) 511-0311 and an email (EBBHelp@USAC.org) where they will answer questions for all interested parties. The Hotline is open from 9am-9pm ET. 7 days a week

Where can I get printed copies of the enrollment application or flyers about the program? 

The following organizations have printed copies of the application available: 

Multnomah County Library
Ecumenical Ministries of Oregon
Latino Network
Free Geek
Mother & Child Education Center
Hollywood Senior Center
The Rosewood Initiative
Verde - Living Cully
Familias en Accion
Applegate PPS Head Start
Community Alliance of Tenants
The Giving Tree

FCC Outreach Toolkits in multiple languages.

Where can I find resources and information to help me learn about the EBB program and how I can help residents? 

OCT and the Library, in partnership with DIN EBB Work Group members, is gathering resources and information in here. Resources include local and national outreach materials, a FAQs document to help track program design decisions, and program overview presentations. 

Community Partners - we need your help!

1) Talk* about the benefit with residents - particularly those who don’t have a reliable home internet connection

  • Make phone calls to residents you know who struggle with connectivity
  • Send text messages
  • Use automated calling systems
  • Post EBB pages on your website
  • Include EBB information in your Newsletters and Bulletins

*Access templates to help with these conversations here

2) Establish a COVID-safe public computing station where your clients can come in to complete the EBB enrollment application

3) Encourage residents to reach out to the Library (503-988-5123), or call 2-1-1, or 3-1-1 if they have questions or need help

4) Direct residents to a local library branch (select locations due to open June 1) to access a public computer

5) Share with us questions or concerns you are hearing from residents about their ability to access the benefit, get connected, and use the service - email us at digitalequity@portlandoregon.gov 

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