I have questions about EBB. Who can I call for help?
Locally call 3-1-1, 2-1-1, or call the library at (503) 988-5123 to speak with someone who can help.
USAC (the federal agency administering the program) has created an Emergency Broadband Support Center with a hotline (833) 511-0311 and an email (EBBHelp@USAC.org) where they will answer questions for all interested parties. The Hotline is open from 9am-9pm ET. 7 days a week
Where can I get printed copies of the enrollment application or flyers about the program?
The following organizations have printed copies of the application available:
Multnomah County Library
Ecumenical Ministries of Oregon
Mother & Child Education Center
Hollywood Senior Center
The Rosewood Initiative
Verde - Living Cully
Familias en Accion
Applegate PPS Head Start
Community Alliance of Tenants
The Giving Tree
Where can I find resources and information to help me learn about the EBB program and how I can help residents?
OCT and the Library, in partnership with DIN EBB Work Group members, is gathering resources and information in here. Resources include local and national outreach materials, a FAQs document to help track program design decisions, and program overview presentations.
Community Partners - we need your help!
1) Talk* about the benefit with residents - particularly those who don’t have a reliable home internet connection
- Make phone calls to residents you know who struggle with connectivity
- Send text messages
- Use automated calling systems
- Post EBB pages on your website
- Include EBB information in your Newsletters and Bulletins
*Access templates to help with these conversations here
2) Establish a COVID-safe public computing station where your clients can come in to complete the EBB enrollment application
3) Encourage residents to reach out to the Library (503-988-5123), or call 2-1-1, or 3-1-1 if they have questions or need help
4) Direct residents to a local library branch (select locations due to open June 1) to access a public computer
5) Share with us questions or concerns you are hearing from residents about their ability to access the benefit, get connected, and use the service - email us at firstname.lastname@example.org