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The City of Portland, Oregon

Office for Community Technology

Broadband & Communications Policy, Cable Regulation & Consumer Protection and Utility Franchises, Licenses & Wireless

Phone: 503-823-5385

1120 SW 5th Ave, Suite 405, Portland, OR 97204

More Contact Info

Application process


The City’s Digital Inclusion Fund– Community Digital Navigator Pilot Program is designed to help build capacity in community-based organizations that are already experimenting with providing Digital Navigator services to residents or looking to start training existing or new staff to be navigators.   

The Digital Navigator model addresses multiple layers of becoming digitally included, which traditional classes and other services in the past might not have addressed completely. 

The goal of the digital navigator is not only to provide accurate information about equipment, connectivity, or foundational education options but to offer support that addresses the particular needs and goals of the person receiving the service. 

This is done by providing on-demand, one-to-one and small group dedicated support via phone, email, text, video chat, in-person, and/or other communication methods.  

Digital Navigators support individuals with obtaining low-cost or free devices, signing up for free or affordable broadband service, and completing online tasks (i.e., filling out an online form, using Zoom, etc.). Digital Navigators do not provide high-level technical troubleshooting or repair broken devices directly (but can provide referrals for these tasks). 


OCT is accepting applications through an online Google Form*.

Completed applications must be submitted no later than 11:59pm on April 11, 2022. 

*If submitting an online Google Form application poses an undue hardship on your organization, please contact us at or 503-823-4188 to discuss alternate options. 

The Google Form application includes the following sections:

  • General Information
  • Applicant Organization Information
  • Proposed Digital Navigator Project Information 

Please read the Application Guidelines for instructions on completing the application.

For more information or to discuss an application, please contact Leina Gonzalez-Baird, Digital Equity Coordinator, at 503-823-4188 or send us an email at