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The City of Portland, Oregon

Office of Equity and Human Rights

Realizing Equity. Enhancing the City of Portland.

Phone: 503-823-4433

Fax: 503-823-4420

421 SW 6th Avenue, Suite 500, Portland, OR 97204

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Amended Civil Rights Title VI and ADA Title II Complaint Procedures

In accordance with Office of Equity and Human Rights' rule-making procedures (3.128.030 of City Code Chapter 3.128) we are giving notice and an opportunity to review and provide feedback on the proposed Office of Equity and Human Rights Administrative Rules amendments:  

  • Administrative Rule 18.20 Title II ADA Complaint Procedure
  • Administrative Rule 18.02 Title VI Civil Rights Complaint Procedure

An internal evaluation and the City Auditor’s Report from December 13, 2016, “Americans with Disabilities Act: Coordination gaps complicate City response” (Report #476), found the current complaint policy lacking both in direction and defined roles and responsibilities. In response, The Office of Equity and Human rights is making the following updates and amendments to the ADA Title II and Civil Rights Title VI complaint procedure.

The previous versions of the Administrative Rules can be found at:

ADA Title II Complaint Procedure (ADM-18.20)

Civil Rights Title VI Complaint Procedure (ADM-18.02)