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The City of Portland, Oregon

Office of Equity and Human Rights

Realizing Equity. Enhancing the City of Portland.

Phone: 503-823-4433

Fax: 503-823-4420

421 SW 6th Avenue, Suite 500, Portland, OR 97204

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Where to go with complaints

For specific complaints, please choose the appropriate agency:

 

Civil Rights Title VI and ADA Title II Complaints:

  • In accordance with Title II of the Americans with Disabilities Act ("Title II"), it is the policy of the City of Portland (“the City”) that no person may be excluded from, denied benefits of, or be otherwise subjected to discrimination in any City program, service, administrative act, or activity, on the basis of their disability.  Any person or class of persons who believes they have been the been denied access and/or have experienced discrimination in the receipt of City benefits, programs or services based on their disability or perceived disability, in violation of ADA Title II, has the right to file a complaint with the City.  To ensure and monitor the City’s ongoing compliance, the City will investigate and equitably resolve complaints under Title II as outlined in the City's ADA Title II Complaint Procedures.  For more information on filing a complaint, visit the File a Title II Complaint website or contact:  

    • Nickole Cheron
      ADA Title II and Disability Equity Manager
      Civil Rights Information Line: 503-823-2559; TTY: 503-823-6868
      nickole.cheron@portlandoregon.gov
    • Or you may directly contact the City bureau for which your complaint is related.  For the most up to date list of appropriate bureau ADA liaisons contact 311 at (503) 823-4000.

  • In accordance with Title VI of the Civil Rights Act ("Title VI"), it is the policy of the City of Portland (“the City”) that no person may be excluded from, denied benefits of, or be otherwise subjected to discrimination in any City program, service, administrative act, or activity, on the basis of their race, color, or national origin. Any person or class of persons who believes they have experienced discrimination in the receipt of City benefits or services based on their race, color, or national origin, which includes limited English proficiency, in violation of Title VI, has the right to file a complaint with the City.  To ensure and monitor the City’s ongoing compliance, the City will investigate and equitably resolve complaints under Title VI as outlined in the City's Civil Rights Title VI Complaint Procedures. For more information on filing a complaint, visit the File a Title VI Complaint website or contact: 

    • Melody Brooks
      Civil Rights Title VI Analyst
      Civil Rights Information Line: 503-823-2559; TTY: 503-823-6868
      melody.brooks@portlandoregon.gov

    • Or you may directly contact the City bureau for which your complaint is related.  For the most up to date list of appropriate bureau Civil Rights Title VI/Equity liaisons contact 311 at (503) 823-4000.

  • The City is currently going through a restructuring of both the Civil Rights complaints processes and our website.  Please contact 311 or feel free to contact the City's Civil Rights Managers, respectively, to be referred to the appropriate bureau.  We appreciate your patience during this transition. 

 

Employment Discrimination (Community members)

 

Employment Discrimination (City of Portland employees or applicants):

 

Housing Discrimination:

 

Police Complaints:

 

You may file a complaint directly with the U.S. Department of Justice, Federal Coordination and Compliance Section of the Civil Rights Division.  Visit Filing a Complaint, call (888) 848-5306 or mail your complaint directly to Federal Coordination and Compliance Section - 4CON, Civil Rights Division, U.S. Department of Justice, 950 Pennsylvania Avenue, N.W., Washington, D.C.  20530.  For Transportation or Transit related complaints, you may file directly with either - the Federal Transit Administration: Office of Civil Rights Attention: Title VI Program Coordinator East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, D.C. 20590 or - the Federal Highway Administration: Office of Civil Rights Attention: Title VI Program Coordinator, 8th Floor E81-105, 1200 New Jersey Ave., SE, Washington, D.C. 20590, call 202-366-0693, or visit the complaint webpage.