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The City of Portland, Oregon

Office of Equity and Human Rights

Realizing Equity. Enhancing the City of Portland.

Phone: 503-823-4433

Fax: 503-823-4420

421 SW 6th Avenue, Suite 500, Portland, OR 97204

More Contact Info

Notice Under the Americans With Disabilities Act

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In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of Portland will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The City of Portland does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).

Effective Communication: The City of Portland will generally, upon request, provide appropriate aids and services leading to effective communication for persons with disabilities so they can participate equally in its programs, services, and activities. This could include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who experience disabilities.

Modifications to Policies and Procedures: The City of Portland will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all its programs, services, and activities. For example, individuals with service animals are welcomed in our offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity, should directly contact the responsible City Bureau , staff contact for the specific service, or the ADA Contact for the responsible Bureau soon as possible.  Providing 72 hours’ advanced notice at least will help to ensure availability. 

Complaints that a City program, service, or activity is not accessible to persons with disabilities or any person who believes she or he has been the object of unequal treatment or discrimination on the grounds of disability may file a complaint with the responsible City Bureau  or may file with City of Portland’s ADA Title II & Equity Manager for referral within 180 days of the alleged violation.

This process applies to all complaints filed under Title II of the Americans with Disability Act arising from any program, service of or activity of the City of Portland or its sub-recipients.

For more information, contact:

ADA Title II and Disability Equity Manager


 ADA Title II Policy Coordinator

503-823-1231; City TTY 503-823-6868; Oregon Relay Service: 711

Information and forms are available in alternative formats upon request.

The ADA does not require The City of Portland to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

The City of Portland will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.