In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of Portland will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: The City of Portland does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).
Effective Communication: The City of Portland will generally, upon request, provide appropriate aids and services leading to effective communication for persons with disabilities so they can participate equally in its programs, services, and activities. This could include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who experience disabilities.
Modifications to Policies and Procedures: The City of Portland will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all its programs, services, and activities. For example, individuals with service animals are welcomed in our offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity, should directly contact the ADA Coordinator for the responsible Bureau soon as possible, preferably no later than 5 (five) business days before a scheduled event.
Complaints that a City program, service, or activity is not accessible to persons with disabilities should be directed to the ADA Coordinator for the responsible Bureau within 180 days of the alleged violation. Please use the Complaint Form to file your complaint or provide the necessary information to the ADA Coordinator.
Any individual not satisfied with the response to a request for reasonable accommodation or a complaint in regards to a City program, service or activities' accessibility may appeal for review with the ADA Title II Program Manager, Danielle Brooks, within 10 (ten) business days of receiving the initial response/decision.
For more information, please read "Filing an ADA Title II Complaint," at: http://www.portlandonline.com/index.cfm?c=48887&a=129844 or contact:
Danielle Brooks, the Civil Rights Title VI and ADA Title II Program Manager:
421 SW 6th Avenue, Suite 500
Portland, OR 97204
Telephone: (503) 823-2559
City TTY: 503-823-6868, or use Oregon Relay Service: 711
Information and forms are available in alternative formats upon request.
The ADA does not require The City of Portland to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
The City of Portland will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.