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Office of the Ombudsman

A division of the Portland City Auditor's Office

phone: 503-823-0144

email: ombudsman@portlandoregon.gov

1221 SW 4th Avenue, Room 320, Portland, OR 97204

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Case Summaries

Case Summaries (2012 - present)

 

Fairness & Justice

Even the highest functioning organizations sometimes make mistakes, treat people unfairly or simply reach the wrong decision. The mission of the Ombudsman is to help correct those errors, seek redress for people who have been treated unjustly and improve trust in City government.

Openness & Transparency

The public has a right to an open government. Investigations by the Ombudsman help achieve a more transparent and accountable City government.

Systemic Reform

Complaints about City policies and practices can reveal system-wide problems. The Ombudsman is well-situated to analyze patterns and recommend changes to policies or practices.

Navigating Bureaucracy

When community members encounter an unyielding City bureaucracy, the Ombudsman is uniquely positioned to break through barriers and advocate for a fair result.

Ethical Government

The Ombudsman promotes a City government that meets the high ethical standards the public expects.

 

Combating Waste & Fraud

The Ombudsman fights fraud and waste in City government by investigating tips from employees and the public.