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Office of the Ombudsman

A division of the Portland City Auditor's Office

phone: 503-823-0144

email: ombudsman@portlandoregon.gov

1221 SW 4th Avenue, Room 320, Portland, OR 97204

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Articles and videos in response to Ombudsman Report: Problem with City's Emergency Communications System

Articles

"911 disconnect: Portland auditor report finds 18,000+ calls vanished from system in 2015." KATU Digital Staff. December 22, 2016.

"Glitch in Portland's 911 System Prevents Operators From Returning Dropped Calls." Oregon Public Broadcasting. December 21, 2016.

"'How many people are gonna die?': Call for change after report citing 911 system flaws." KATU News. December 21, 2016.

"More than 18,000 calls to 911 slip through cracks last year, report finds." The Oregonian. December 21, 2016.

"Portland 911 system lost details on thousands of calls, report finds." KGW. December 21, 2016.

"Portland Lost Track of 18,482 Cellphone Calls to 911 in a Year." Willamette Week. December 21, 2016.

"Portland's 911 System Has a Gaping Flaw: If You Get Disconnected While On Hold, the City Has No Idea You Called." The Portland Mercury. December 21, 2016.

"Report: 911 center loses thousands of emergency calls." Portland Tribune. December 21, 2016.

Videos

KGW 8 - "Portland 911 system lost details on thousands of calls, report finds." December 21, 2016.

KOIN 6 - "911 center loses thousands of emergency calls." December 21, 2016.

KPTV 12 - "Flaw in Portland's 911 system just discovered, city ombudsman says." December 21, 2016.