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The City of Portland, Oregon

Office of the Ombudsman

A division of the Portland City Auditor's Office

phone: 503-823-0144


1221 SW 4th Avenue, Room 310, Portland, OR 97204

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Articles, videos, and radio interview in response to Ombudsman Report: 911 Hold Times Longer Than Reported. June 7, 2017.


"Portland's 911 Hold Times Are Worse Than The City Reported." Oregon Public Broadcasting. June 7, 2017.

"Portland's 911 agency knowingly reported inaccurate hold times, report finds." The Oregonian. June 7, 2017.

"911 issues must be addressed to keep citizens feeling safe." The Oregonian's Editorial Board. June 7, 2017.

"Hold the Phone! Portland's 911 Stats Have Been Lowballed Since 2004. We Should Have Been Told." The Portland Mercury. June 7, 2017.

"Portland's former 911 director who gave false data to council still employed by city at high pay." The Oregonian. June 7, 2017.

"Report: 911 response times longer than reported for years." Portland Tribune. June 8, 2017.

"Portland auditor blasts city's emergency bureau over 911 hold time numbers." KATU 2. June 7, 2017.

"Report: Portland 911 call center reporting inaccurate call response times." KPTV 12. June 7, 2017.


KPTV 12 - "Report: Portland 911 call center reporting inaccurate call response times." June 7, 2017. 

KGW 8 - "Report: Portland 911 system much less efficient than it says." June 7, 2017.

KOIN 6 - "PDX 911 center accused of lying about call wait times." June 7, 2017.


Oregon Public Broadcasting - "City taking longer to answer emergency calls." Think Out Loud with Dave Miller. June 7, 2017.