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The City of Portland, Oregon

Office of the Ombudsman

A division of the Portland City Auditor's Office

phone: 503-823-0144

email: ombudsman@portlandoregon.gov

1221 SW 4th Avenue, Room 310, Portland, OR 97204

Neighborhood Involvement

Year

Problem

Resolution

2012

Two neighborhood association members submitted separate complaints about the Office of Neighborhood Involvement’s handling of grievance appeals. 

The Ombudsman investigated both complaints and identified several concerns with the grievance and appeal process as written and implemented. Some recommendations have already been implemented, while others will be taken up by a committee charged with reviewing the Office of Neighborhood Involvement’s grievance process.