Skip to Main Content View Text-Only

The City of Portland, Oregon

Office of the Ombudsman

A division of the Portland City Auditor's Office

phone: 503-823-0144


1221 SW 4th Avenue, Room 310, Portland, OR 97204

Procurement Services





After Procurement Services denied his bid protest, a small business owner filed a complaint. The business owner’s protest had raised concerns about the City’s evaluation of vendors’ proposals and specifically questioned a Portland Bureau of Transportation employee’s scoring of the proposals. 

The Ombudsman conducted an investigation and found the Transportation employee’s scoring of the proposals to be unsupportable. After several communications, Procurement opted to re-do the evaluation of the proposals with a different evaluation committee. 




A resident made an anonymous report alleging that the Procurement Services’ Sheltered Market Program paid a former City contractor thousands of dollars for consulting services it never rendered. 

The Ombudsman investigated. Finding support for the allegations, the Ombudsman referred the matter to law enforcement for possible prosecution. The former City contractor later settled with the City, agreeing to return approximately $17,000 and to never again seek to contract with or work for the City. Based on the Ombudsman’s recommendations, Procurement Services instituted a two-step invoice approval process requiring the actual receipt of goods prior to payment and requiring a supervisor to sign off on an invoice before payment to vendor can occur.