Browse case examples by topic
Fairness & JusticeEven the highest functioning organizations sometimes make mistakes, treat people unfairly or simply reach the wrong decision. The mission of the Ombudsman is to help correct those errors, seek redress for people who have been treated unjustly and improve trust in City government. |
Openness & TransparencyThe public has a right to an open government. Investigations by the Ombudsman help achieve a more transparent and accountable City government. |
Systemic & Policy ReformComplaints about City policies and practices can reveal system-wide problems. The Ombudsman is well-situated to analyze patterns and recommend changes to policies or practices. |
Navigating BureaucracyWhen community members encounter an unyielding City bureaucracy, the Ombudsman is uniquely positioned to break through barriers and advocate for a fair result. |
Ethical GovernmentThe Ombudsman promotes a City government that meets the high ethical standards the public expects. |
Combating Waste & FraudThe Ombudsman fights fraud and waste in City government by investigating tips from employees and the public. |