main: 503-823-5288
Revenue: 503-823-5157
1120 SW 5th Ave, Room 901, Portland, OR 97204
OMF Reports & Studies
Work Plans, Strategic Plans & Annual Reports
Click here to view planning documents and reports
- CityFleet Business Plan
- OMF Affirmative Action Plan
- Management & Finance 5-Year Financial Plan
- Management & Finance 5-Year Capital Improvement Plan
- OMF Diversity Development Program
- OMF Succession Plan 2009
- OMF Sustainability Plan
- Management & Finance 2010-2012 Strategic Plan
- OMF Human Resources Strategic Plan
- OMF Information Technology 5-year Strategic Plan
Focused Reviews of OMF Services
OMF regularly conducts focused reviews of selected service areas; these reviews explore cost-effectiveness, customers service & organizational efficiency
- 2011-12 OMF Requested Budget Focused Review
- Budget Process and Function Focused Review
- Printing & Distribution Focused Review
- Human Resources Focused Review
- I.T. Rate Methodology Audit Report (this is not a Focused Review report)
- Business Operations & CAO Office Focused Review
- Overhead Model Focused Review
- Risk Management Focused Review
- Fleet Management (Vehicles Services) Focused Review
Administrative Services Review (ASR)
The ASR analyzed delivery of administrative services citwide & resulted in major reorganizations & cost reductions in most City of Portland internal services
- Administrative Services Review and subsequent Management & Finance results
- Employee Letter from CAO Regarding ASR Implementation (2/9/2001)
- Ordinance No. 175331 Implementing ASR Recommendations
- Exhibit A to Ordinance No. 175331
- Exhibit B to Ordinance No. 175331
- Some Framework Plans are unavailable
- Communications & Networking Framework Plan
- Facilities Framework Plan
- Financial Management Framework Plan
- Human Resources Framework Plan
- Information Technology Framework Plan
- Printing & Distribution Framework Plan
- Public Information & Involvement Framework Plan
- Purchasing Framework Plan
- Risk Management Framework Plan
- Vehicle Services Framework Plan
Customer Service Reports
Resources and survey results
- 2011 OMF Customer Service Survey Results Report
- 2010 OMF Customer Service Survey Results Report
- 2006 Customer Service Survey Results Report
- 2007 Customer Service Improvement Status Report
- 2009 OMF Customer Service Survey Results Report
- 2008 Revenue Bureau Supplement
- 2008 Technology Services Supplement
- 2008 OMF Customer Service Survey Results Report
- 2008 OMF Customer Service Framework
- Customer Service Resources