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The City of Portland, Oregon

Office of Management & Finance

Trusted partner, creating smart solutions for the City and our community.

main: 503-823-5288

Revenue: 503-823-5157

1120 SW 5th Ave, Room 901, Portland, OR 97204

More Contact Info

Customer Service Reports

2006 Customer Service Survey Results Report

Results from the 2006 customer service survey conducted by Olympic Performance, Inc.

2007 Customer Service Improvement Status Report

This required report is submitted with the budget at the request of the citywide Customer Service Advisory Committee

2009 OMF Customer Service Survey Results Report

Detailed survey results for 2009

2008 Revenue Bureau Supplement

Review of Customer Service Activities - July 2008

2008 Technology Services Supplement

Additional customer service activities underway

2008 OMF Customer Service Survey Results Report

Detailed survey results for 2008

2008 OMF Customer Service Framework

Overview and introduction to customer service survey results