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The City of Portland, Oregon

Office of Management & Finance

Trusted partner, creating smart solutions for the City and our community.

main: 503-823-5288

Revenue: 503-823-5157

1120 SW 5th Ave, Room 901, Portland, OR 97204

Customer Service Resources

OMF Online Customer Service Survey

This copy of the online survey (no longer active) includes the questions asked in 2006 customer service survey

Overview of the OMF Customer Service Improvement Initiative

A summary of activities and results from 2005-2007

Citywide Customer Service Information

Visit the Customer Service Advisory Committee's (CSAC) website

Customer Service Toolkit

This ONLINE toolkit, developed by the CSAC, is a step-by-step guide for improving customer service in your bureau or work team!