311/Customer Service Improvement Project

• 311 Implementation Plan
• Documents and Resources

2018 CAO letter to Council

OMF 2018-2020 Strategic Plan

• 2018-2020 Strategic Plan
• 2018-2020 Strategic Plan Quarterly Reports
• 2018-2020 Strategic Plan Background Documents

OMF Funding Methodology Review

• OMF Funding Methodology Review
• OMF Funding Methodology Appendicies

Major City Projects

• Sept. 12, 2017 City Council Work Session Presentation

Space Optimization

• City Council work session

Community Benefit Agreement (CBA) Pilot Evaluation

• Memo from Fred Miller
• Community Benefits Agreement Pilot Evaluation Report
• Appendices: Community Benefits Agreement Pilot Evaluation Report
• Supporting Materials

OMF Rate Comparison Study

• OMF Comparison Rate Study
• OMF Rate Comparison Study
• November 2015 Study

OMF Customer Service Framework

This document is an overview of OMF's customer service approach

OMF Customer Service Surveys

Reports from the annual OMF survey of internal and external customers

• 2012 Customer Service Survey Report
• 2011 Customer Service Survey Report
• 2010 Customer Service Survey Report
• 2009 Customer Service Survey Report
• 2008 Customer Service Survey Report
• 2008 Customer Service Survey Framework
• 2007 Customer Service Status Report
• 2006 OMF Customer Service Survey Report

OMF Budget Presentations

Presentations and Handouts from the City Council Budget Work Sessions

• OMF Budget Presentation FY 2016-17
• OMF Budget Presentation FY 2015-16
• OMF Budget Presentation FY 2013-14
• OMF Budget Presentation FY 2012-13
• OMF Bureau Baseline Template FY 2012-13
• OMF Budget Presentation FY 2011-12
• OMF Bureau Baseline Template FY 2011-12
• OMF Budget Presentation FY 2010-11

Focused Reviews Within OMF

This includes the review of OMF by AKT in 2011, as well as previous reviews within OMF bureaus

• Moss Adams Review of OMF, 2014
• CAO Recommendations for Moss Adams Review, 2014
• Project Overview of OMF Review, 2014
• Focused Review - EBS
• Focused Review - OMF
• Focused Review - Printing & Distribution
• Focused Review - Business Operations and CAO
• Audit - IT Rate Methodology
• Focused Review - Human Resources
• Financial Reporting and Compliance Project
• Focused Review - Overhead Model
• Focused Review - Budget Process and Function
• Focused Review - Risk Management
• Focused Review - Fleet Management (Vehicle Services)

Administrative Service Review

Summary of documents and decisions from 2000 that led to the creation of OMF

• Admin Service Review - Summary Report of Frameworks and OMF Work Plan
• Admin Service Review - CAO Recommendations and Transition Plan
• Admin Service Review - City Code changes
• Admin Service Review - Original directive and ordinance
• Administrative Service Review Admin Rule 10.1

Revenue Bureau Documents

Recent background documents specific to the Revenue Bureau

• Revenue Bureau Org Chart, 2013
• Employee Satisfaction Survey, 2013
• Revenue Bureau Performance Metrics, FY 2012-13
• Innovation Fund Presentation
• Summary of Tax Division Collections, FY 2012-13
• Summary of Tracking for Tax Reports

Other Misc.

• GIS in the City, Spring 2013
• Bureau Innovation Project #4 Implementation Plan
• Revenue Bureau Transition Plan
• Bureau Innovation Project #4 Workplan
• Ordinance for Focused Review
• Contract for Focused Review

Direct Appointments and Charles Jordan Standard

Find the Direct Appointments Reporting tool and the Charles Jordan Standard disclosure form here.

• Direct Appointment Tool
• Bureau Director Appointments