The OMF 2018-2020 Strategic Plan was created through an inclusive process involving OMF employees, City bureaus, and City Council, which guided the development of the three strategies outlined within.

The plan is a guide to focus our efforts in the same direction throughout the organization. It will also provide our customers and partners an understanding of our priorities and a tool for holding us accountable.

The City of Portland is rapidly growing, with projections of continued growth well into the future. OMF services are stretched to their capacity, and systems and processes often focus on a more resource rich environment or past practices. The way OMF does business must evolve to keep pace, and this plan will be a roadmap for our new direction.