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Documents and Resources
311 Implementation Plan
Final Report, November 2018
311 Direction to Develop
Direction to develop a Decision Package for the FY2019-20 Requested Budget, issued by Mayor Wheeler and Com. Eudaly on 1/18/19.
Customer Service Community Survey results
Results of a representative phone survey conducted by DHM Research, 2018
Portland Building Customer Service Zone layout
Current as of January 2019. Developed by The Portland Building Reconstruction Project
City Council Work Session
Video of the joint Citywide 311 Program and Portland.gov work session, November 27, 2018
Resolution 37456 Creating the 311 Program
Adopted City Council resolution directing the Office of Management and Finance to create the 311 Program, November 2019
Resolution 37456 Exhibit A
Refinements to the 311 Implementation Plan, including phasing, staffing and budget (pdf)
Resolution 37456 Presentation
Staff presentation to City Council (ppt)
Resolution 37456 Video
Video of City Council hearing on Resolution 37456 to create the 311 Program (Item 1041, beginning at 1:45:00)