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The City of Portland, Oregon

Office of Management & Finance

Trusted partner, creating smart solutions for the City and our community.

main: 503-823-5288

Revenue: 503-823-5157

1120 SW 5th Ave, Room 901, Portland, OR 97204

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Documents and Resources

311 Implementation Plan

Final Report, November 2018

311 Direction to Develop

Direction to develop a Decision Package for the FY2019-20 Requested Budget, issued by Mayor Wheeler and Com. Eudaly on 1/18/19.

Portland Building Customer Service Zone layout

Current as of January 2019. Developed by The Portland Building Reconstruction Project

Customer Service Community Survey results

Results of a representative phone survey conducted by DHM Research, 2018

City Council Work Session

Video of the joint Citywide 311 Program and Portland.gov work session, November 27, 2018

Resolution 37456 Creating the 311 Program

Adopted City Council resolution directing the Office of Management and Finance to create the 311 Program, November 2019

Resolution 37456 Exhibit A

Refinements to the 311 Implementation Plan, including phasing, staffing and budget (pdf)

Resolution 37456 Presentation

Staff presentation to City Council (ppt)

Resolution 37456 Video

Video of City Council hearing on Resolution 37456 to create the 311 Program (Item 1041, beginning at 1:45:00)