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The City of Portland, Oregon

Office of Management & Finance

Trusted partner, creating smart solutions for the City and our community.

main: 503-823-5288

Revenue: 503-823-5157

1120 SW 5th Ave, Room 1250, Portland, OR 97204

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311 Implementation Plan

The 311 Implementation Plan recommends a Citywide 311 Program that provides a first-stop for community members online, over the phone, and in-person, so they can easily access City information and services. The Plan also recommends potential functions and services that could be provided by a 311 Program and the staff, operational, technology, funding, and governance supports needed for success. 


311 Implementation Plan (full report, 7mb)

Final report, November 2018

Summary of the Plan

Achieving integrated customer service in Portland

About the Plan

Background, purpose and previous studies

Planning process

Bureau and community engagement