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The City of Portland, Oregon

Office of Management & Finance

Trusted partner, creating smart solutions for the City and our community.

main: 503-823-5288

Revenue: 503-823-5157

1120 SW 5th Ave, Room 901, Portland, OR 97204

311 Implementation Plan

The 311 Implementation Plan recommends a Citywide 311 Program that provides a first-stop for community members online, over the phone, and in-person, so they can easily access City information and services. The Plan also recommends potential functions and services that could be provided by a 311 Program and the staff, operational, technology, funding, and governance supports needed for success. 

Summary of the Plan

Achieving integrated customer service in Portland

Planning process

Bureau and community engagement

About the Plan

Background, purpose and previous studies

311 Implementation Plan (full report, 7mb)

Final report, November 2018

Implementation Plan Refinements

Additional planning related to staffing, service delivery, and budget. Adopted by City Council with Resolution 37465 in November 2019.