1120 SW 5th Ave, Room 1250, Portland, OR 97204
The 311 Implementation Plan recommends a Citywide 311 Program that provides a first-stop for community members online, over the phone, and in-person, so they can easily access City information and services. The Plan also recommends potential functions and services that could be provided by a 311 Program and the staff, operational, technology, funding, and governance supports needed for success.
Final report, November 2018
Achieving integrated customer service in Portland
Background, purpose and previous studies
Bureau and community engagement