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Neighborhood Involvement

Building inclusive, safe and livable neighborhoods and communities.

ONI Main: 503-823-4519

City/County Info: 503-823-4000

TDD: 503-823-6868

1221 SW 4th Ave, Suite 110, Portland, OR 97204

Online Shopping Safety for the Holidays

Take steps to secure personal and financial transactions online

Online shopping photo

For online purchases during the holidays, be cautious about the companies you do business with and take steps to secure your transactions: 

  • Immediately install updates to operating system, anti-virus/anti-malware and computer software as they become available. This will ensure that you have the latest patches needed to address security vulnerabilities and fix bugs.
  • Be careful about what you click on. Links to shopping websites included in emails, ads, texts and social media may contain malware.
  • Research the companies you are doing business with by checking the Better Business Bureau ( website as well as online reviews.
  • If you maintain an online account with a retail store, establish unique passwords and consider employing additional security measures such as two-factor authentication where possible. Only provide the information required to set up the account and no more.
  • Before entering any personal or financial information, check that the company’s website address begins with “https” and shows a padlock icon. This ensures your connection with the site is encrypted and secure. If your browser displays a green lock bar with the company name, this indicates that the authenticity and ownership of the website has been verified.
  • To be safe, do not enter into financial transactions using public Wi-Fi. If you must do so, use a Virtual Private Network (VPN).
  • Use a credit card instead of debit card for online purchases. There are more protections for credit card transactions. You will be in a better position if you can identify and dispute fraud before funds are deducted from your bank account.
  • Review your credit card transactions on a regular basis.  

 For more information about online shopping safety, visit

Prevent Package Theft During the Holidays

Take steps to prevent your packages from being stolen during the holiday season

Shipment Locker for Package Theft Prevention

Package theft typically increases during the holidays. To prevent it, choose a safer delivery option:

  • Arrange to pick up packages at the carrier or retail establishment.
  • Require a signature on deliveries.
  • Opt for deliveries to lockers or other secured locations where possible.
  • Ship your package to a location where someone you trust will be available to receive it.

If it is offered, track the status of your delivery by email, text, or other alert. If you are going on vacation, make sure that no shipments will be delivered while you are away.

Although camera surveillance is beneficial to your home’s overall security, it will not deter package thieves.

Please be alert and report crime and suspicious activity in your neighborhood such as someone stealing a package or trailing a delivery truck by bike or car. For immediate threats to life or property or crimes in progress, call 9-1-1. For non-immediate threats occurring in Portland, call the police non-emergency number at 503-823-3333.

For more package theft prevention tips, click on our brochure:

Prevent Car Prowls this Holiday Season

Car prowl prevention strategies for the holiday season

Holiday Packages in Car

During the holidays, busy residents frequently leave packages and luggage in their cars while shopping and running errands. In anticipation of this happening, car prowlers case shopping areas, targeting cars that contain valuables that are visible. Thieves can break into a car within seconds. Please take extra precautions to prevent car prowls this holiday season:

  • Keep the interior of your car “showroom clean” with nothing in it. Thieves break into cars for anything that they think may be valuable or contain valuables including coins, gym and other bags, etc.
  • Carry your purchases with you while you shop. If that’s impractical, place them in the trunk and move your car to another location in case a car prowler is observing the parking lot.
  • Park in a well-lit and well-traveled area to increase the chances that other shoppers can observe your car.
  • Hide accessories for mobile phones and other devices. They have value and indicate that an electronic device may be stashed in your vehicle.
  • Remove documents containing personal information, garage door openers and other items that can make you vulnerable to other crimes.
  • Close and lock windows and doors before you leave.
  • Remember to activate the alarm upon exiting your car.
  • Pay attention to your surroundings. If you observe someone looking into vehicles and/or checking car handles, report the suspicious activity to the police. Call 9-1-1 for immediate threats to life or property or crimes in progress. If it is not an immediate threat, you can call the police non-emergency number at 503-823-3333.

For more car prowl prevention tips, visit:

For more holiday shopping safety tips, see:

Friends of RiverPlace Continue to Make an Impact

FRP Community Foot Patrol's dedication to their neighborhood pays off

Photos of Friends of RiverPlace

Mark Wells, Crime Prevention Coordinator, along with Portland Police Detective Chris Gryphon, Officers James Fleming and Anthony Whitmore, trained eleven new Friends of RiverPlace (FRP) Community Foot Patrol members at the International School last week.

FRP members Karen Freedman, Laura Scott and Susan West have been working with the school for over a year due to concerns about safety that include bike theft, car prowls, drug use and sales. Kristen Stowell, an interested school parent, has volunteered to organize the school “arm” of FRP that will clean, beautify and patrol the Naito area.

FRP members dedicate over 30 volunteer hours a week to patrolling, reporting, cleaning and landscaping. FRP's two hard working Daves have continually worked to better this area. The results are impressive: visibility is improved, impacts from camping are reduced and the land is clean.

Friends of RiverPlace will soon have over 60 members with a significant number of supporters. Susan West sums it up best, "Citizen involvement works. IF you see something, say something, do something."

FRP has recently partnered with ONI Crime Prevention, PBOT, ODOT, Parks and Portland Police and Neighborhood Response Team. 

Commonly Requested Safety and Livability Phone Numbers

Phone numbers and websites for safety and livability issues

Neighbors who have complaints about crime at a property often have livability concerns as well. Phone numbers and contacts in Portland that can be helpful with problem-solving efforts are listed below.

Reporting Crime:

Report all incidents of crime so that trends may be identified and addressed. For immediate threats to life or property and crimes in progress, contact 9-1-1. For suspicious activity that is not an immediate threat, contact the police non-emergency number at 503-823-3333. If a crime has occurred and the suspect is long gone:

  • Call the police non-emergency number at 503-823-3333.
  • Report online at for crimes meeting the online reporting criteria including some property crimes. Please review what is allowed before you file a report.  If you have information about a suspect, you cannot file online.
  • Use PDX Reporter app to document and report graffiti at Take a photo of graffiti, report and remove it as soon as possible. To learn more about graffiti prevention, reporting and removal, visit  Reporting may change for property owners in the future. 

Do not use PDX Reporter to report crimes besides graffiti. You can also use this app to report street light outages, debris in the roadway, park maintenance issues, plugged storm drains, potholes, complaints about campsites, sidewalk vegetation and trip hazards. 

Contacts for public safety and livability concerns:


Information about a City or County Service


Complaints about a campsite in your neighborhood

Concerns about traffic safety and speeding


Parking enforcement


Housing and Nuisance code violations


(To report trash, tall weeds and debris on a property)

Ongoing issues in Portland parks

Crime Prevention Info/Neighborhood Watch

Complaints about noise or liquor license establishments

General place to report problems in the City

Would you like more information on Public Safety Resources? If so, please see:

Public Safety and Livability Resources-Shortened Version at

For a more comprehensive list: