Above: Logos of Multnomah County and Health Share of Oregon.
Multnomah County and Health Share of Oregon launch a directory
to help Medicaid members find a behavioral health provider
More than 60,000 new members will be able to receive behavioral health through Multnomah Mental Health since the closure of Family Care January 31. That adds to an existing 120,000 individuals who are insured by Multnomah Mental Health.
All Oregon Health Plan members and people who are uninsured in Multnomah County have access to almost 150 providers through Multnomah Mental Health. There are many options to meet each person’s unique needs. But with all those options, searching for the right provider might feel like a challenging task.
To make it easier for Medicaid members to find a behavioral health provider, the County and Health Share have launched the Mental Health & Substance Use Provider Directory. The directory is public and open to everyone. County staff can use the tool to help a client find a provider if they are an Oregon Health Plan member enrolled in Multnomah Mental Health. The online database allows users to search for behavioral health services based on the following criteria:
- Provider or facility: type the name of a provider or one of its locations and view the list of results.
- Specialty/service: browse a list of providers that offer a specific service or focus on a specialty.
- Language: find providers that offer services in a specific language.
- Location: search by address, city, or ZIP code.
From the search results, individuals can see all the services that each provider offers, along with the available languages and age groups. To set up an appointment, call the provider using the scheduling information provided. There’s also a map option for those who would like to view where each program is located.
The county is always looking at ways to improve how people access behavioral health services at the right time and at the right place. With the new directory, it’s possible for members to instantly find out which providers can best meet their needs and schedule an appointment.
For urgent behavioral health support, contact the 24/7 Mental Health Call Center at 503-988-4888. Inquiries about Multnomah Mental Health can be answered by Member Services at 503-988-5887.