Q: Why is PP&R using a wedding lottery system?
A: In October 2017, the Customer Service Center moved to 111 SW Columbia Street, Suite 660 due to extensive repairs on the Portland Building. This new, smaller location was not able to accommodate the traditional wedding day reservation line, so a lottery system was determined to be the best way to accommodate wedding hopefuls. PP&R held its first ever wedding lottery in November, 2017 with positive results. We have decided to continue with this system in 2018.
Q: How do I enter the lottery?
A: Starting November 19, 2018 at 8:00am, PP&R will begin taking lottery submissions for the 2019 wedding season.
- ONLINE: Applicants can submit a reservation request online or with a Customer Service Center Representative. Read about How to Submit a Wedding Reservation Request Online.
- PHONE: Contact us by phone at 503-823-2525, Monday-Friday, 8:30am-5:00pm
- IN PERSON: Visit our office at 111 SW Columbia Street, Suite 660, Monday-Friday, 8:00am-5:00pm.
Reservation requests will require basic contact information, location/date request information, and a $117 non-refundable application fee to confirm entry. All complete requests will be entered in the lottery – maximum one entry per couple. Submissions will be accepted through December 13, 2018 at 5pm.
Q: What if my wedding event is taking place January or February 2019?
A: Starting October 1, 2018, wedding events taking place in January or February 2019 can be booked by calling the Customer Service Center. Reservations will be made on a first-come, first-served basis. The wedding lottery is only for wedding events taking place March 1, 2019 through December 31, 2019.
Q: Where can I find information about PP&R’s wedding locations?
A: You can view the wedding brochure or contact the Customer Service Center to request that a brochure be emailed or mailed to your address. Brochures can also be obtained at the Customer Service Center office. Please note that 2018 wedding fees will be in effect until January 1, 2019. Reservations requested after January 1, 2019 will be charged the 2019 rates. A new 2019 brochure will be posted to the website in December, 2018.
Q: How can I check availability of locations prior to entering the lottery?
A: You can contact the Customer Service Center to receive information about annual events or maintenance closures that may impact availability. You may also visit our website for a list of public events currently booked for 2019.
Q: Why do I need to provide more than one contact phone number when submitting my reservation request?
A: When it is time for your reservation request to be processed following the lottery drawing, we will contact you on the first, second, and third phone numbers you provided, as necessary. Multiple phone numbers will help ensure we can reach you. (See question: “Will I be contacted...” in this FAQ for more details)
Q: How many times can I enter the lottery?
A: Only one entry per couple is allowed. Duplicate submissions will be removed without refund.
Q: Why do I need to pay the $117 lottery fee? Is it refundable if I decide not to book my wedding event with PP&R?
A: The $117 lottery fee is a non-refundable application processing fee that is required to enter the lottery.
Q: How do I confirm that my request has been entered in the lottery? Will someone notify me that my information was received?
A: PP&R will send you an email confirming that your request has been submitted, and provide you a reservation request number. You may also contact the Customer Service Center to confirm submission.
Q: How will my place in the lottery be determined?
A: Each reservation request will be given a unique number at time of submission (the number will be provided to you in your confirmation email). On the day of the lottery drawing, all numbers will be placed in a large glass bowl and mixed thoroughly. The numbers will then be drawn one at a time and assigned a rank number. The first number drawn will be #1, the second drawn will be #2, and so on until all reservation requests have been ranked.
Q: When and how do I find my lottery ranking?
A: PP&R will draw the lottery on December 14, 2018 at 10am. The lottery order will be posted the same day on the PP&R website and Facebook page for all applicants to view.
Q: How soon after the lottery drawing will my wedding event be reserved?
A: PP&R will begin processing reservations starting Monday, December 17 at 8:00am in the order drawn. All reservations will be booked by January 1, 2019.
Q: Will I be able to monitor progress as the requests are being processed, including locations/dates already reserved?
A: Yes, reserved locations and dates will be posted on our website after each reservation request is processed. We recommend that you monitor the website on a regular basis to prepare for your request to be processed, and to think of alternate locations/date if necessary.
Q: Will I be contacted when it is time for my reservation request to be processed?
A: PP&R will contact you on the primary phone number you provided to book your wedding event. If we are unable to reach you at the primary phone number, we will leave a voicemail (if possible) and call the second phone number. If we are still unable to reach you, we will contact the individual you designated using the third phone number – it is extremely important to provide reliable contact information, as this designated individual will be authorized to make reservation decisions on your behalf. If we are unable to reach you, we will wait two hours before processing the next reservation request. If you call back after the two-hour hold has passed, your request will be processed immediately.
Q: What happens if none of my choices (dates or locations) are available by the time my reservation request is processed?
A: Entry into the PP&R wedding lottery does not guarantee reservation of your requested location(s) or date(s). However, if your choices are not available at the time your request is processed, our Customer Service Representatives will do their best to help you find a suitable alternative.
Q: How do I know what my wedding will cost?
A: All reservation requests submitted though the lottery will be charged 2018 fees. The $117 application processing fee is due at time of lottery entry- all other fees will be due at time of processing, or as established in the payment plan.
Q: What if I don’t want to participate in the wedding lottery? Can I still book my wedding event with PP&R?
A: On January 2, 2019, PP&R will begin taking wedding reservations on a first-come, first served basis. You may request a reservation online, in person, or by phone if your selected location(s) and date(s) are available.