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The City of Portland, Oregon

Portland Housing Bureau

Solving the unmet housing needs of the people of Portland.

Phone: 503-823-2375

fax: 503-823-2387

421 SW 6th Avenue, Suite 500, Portland, OR 97204

More Contact Info

Homeless Management Information Systems (HMIS)

Homeless Management Information Systems (HMIS) are used to record client information that is shared among homeless and near homeless service providers, in order to increase efficiencies and better meet client needs. The Portland Housing Bureau (PHB) is home to NW Social Service Connections (NWSSC), an administrative entity that governs HMIS for a multi-agency Continuum of Care. The NWSSC HMIS is a Client Information System (CIS) that provides standardized assessment of a client’s needs, creates individualized service plans and records the use of housing and services. Communities use this information to determine how services are being utilized, identify gaps in the local service continuum and develop outcome measurements.

Latest Updates

  • *New* Watch the new video on Household Data Sharing (3:29) to learn about an optional, but useful step for multi-person households. Part of a new series, Bite-size Audiovisual Trainings!

  • The AHFE Data Quality Plan has been updated! A big thank you to the volunteers--including staff from many agencies in the community--who contributed their ideas, advice, feedback, and expertise to this process.

  • See the DQ Plan FAQ for answers to your common questions, like "Why do we need a DQ Plan?"

Training and Reference Materials

These are shortcuts to items found in the HMIS Guide & Helpsheets. Please be aware that some documents may be specific to OR-501 (Portland, Gresham, and Multnomah County), locally known as A Home for Everyone.
General FAQs General Recordings
 OR-501 FAQs OR-501 Recordings


VA Guidance

Find guidance for collecting and working with data regarding the homeless veteran population