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The City of Portland, Oregon

Portland Housing Bureau

Solving the unmet housing needs of the people of Portland.

Phone: 503-823-2375

fax: 503-823-2387

421 SW 6th Avenue, Suite 500, Portland, OR 97204

More Contact Info

Homeless Management Information System (HMIS)

What is an HMIS?

Homeless Management Information Systems are used to record client information that is shared among homeless and near-homeless service providers in order to increase efficiencies and better meet client needs.

Northwest Social Service Connections (NWSSC)

PHB is home to the Northwest Social Service Connections, an administrative entity that governs HMIS for a multi-agency Continuum of Care. The NWSSC HMIS is a client information system that provides standardized assessment of a client’s needs, creates individualized service plans, and records the use of housing and services. Communities use this information to determine how services are being utilized, identify gaps in the local service continuum, and develop outcome measurements.

Latest Updates

The PKI security certificate expired 9/22/2019. By now, all users should have the new one installed. The quick guide and FAQ is available, if needed. Remember, you can also reach out to your admin for help.

How To Remove and Install a New PKI

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Hover over the link to check if the web address matches the text. If you're having trouble, try typing the text in the address bar instead of clicking the link.


NWSSC - Helpful Topics for General Training and Reference

Click on a video or FAQ to learn more about these common topics. The FAQs tend to be more technical and cover some of the nuances in ServicePoint.

Data Entry
     Release of Information (ROI)      Video *Most views*
     HUD Verifications                        Video
     Multiple Services                         Video
     Interims, Annual Reviews,
      and Follow-ups                            Video
     Household Data Sharing             Video *New*

     Within an Agency    FAQ

     HUD CoC APR        Video + 

More NWSSC Materials


AHFE - Helpful Topics with Locally-Specific Content

A Home For Everyone      OR-501 Portland, Gresham, and Multnomah County

Data Entry
     Housing Move-In Date (HMID)    Video  *Most views*
     Retention Services                        FAQ

Coordinated Access and By-Name Lists
     Referrals                                        Video
     Veteran By-Name List                  Video

AHFE Community Materials
AHFE Coordinated Access


VA Guidance

Find guidance for collecting and working with data regarding the homeless veteran population