What is an HMIS?

Homeless Management Information Systems are used to record client information that is shared among homeless and near-homeless service providers in order to increase efficiencies and better meet client needs.

Northwest Social Service Connections (NWSSC)

PHB is home to the Northwest Social Service Connections, an administrative entity that governs HMIS for a multi-agency Continuum of Care. The NWSSC HMIS is a client information system that provides standardized assessment of a client’s needs, creates individualized service plans, and records the use of housing and services. Communities use this information to determine how services are being utilized, identify gaps in the local service continuum, and develop outcome measurements.

Latest Updates

The PKI security certificate, that must be installed on any computer used for ServicePoint data entry, is expiring on 9/22/2019.

All admins and users should have received an email from Wendy with the new certificate. If you missed it, please reach out to your administrator.

For instructions, refer to this quick guide and FAQ: 
How To Remove and Install a New PKI


*Note about the link in the email:
Hover over the link to check the web address matches the text. If you're having trouble, try typing the text in the address bar instead of clicking the link.

NWSSC - Helpful Topics for General Training and Reference

Click on a video or FAQ to learn more about these common topics. The FAQs tend to be more technical and cover some of the nuances in ServicePoint.

Data Entry
  •   Release of Information (ROI)      Video *Most views*
                                                           FAQ
  •   HUD Verifications                        Video
  •   Multiple Services                         Video
  •   Interims, Annual Reviews,
      and Follow-ups                            Video
  •   Household Data Sharing             Video *New*

Visibility
  •   Within an Agency    FAQ

Reports
  •   HUD CoC APR        Video + 
                                       Handout

More NWSSC Materials

AHFE - Helpful Topics with Locally-Specific Content

A Home For Everyone   •   OR-501 Portland, Gresham, and Multnomah County

Data Entry
  •   Housing Move-In Date (HMID)    Video  *Most views*
                                                           FAQ
  •   Retention Services                        FAQ

Coordinated Access and By-Name Lists
  •   Referrals                                        Video
  •   Veteran By-Name List                  Video

AHFE Community Materials
AHFE Coordinated Access