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The City of Portland, Oregon

Portland Housing Bureau

Solving the unmet housing needs of the people of Portland.

Phone: 503-823-2375

fax: 503-823-2387

421 SW 6th Avenue, Suite 500, Portland, OR 97204

More Contact Info

NW Social Service Connections (NWSSC) Guides & Helpsheets

For questions, please contact Wendy Smith at Wendy.Smith@portlandoregon.gov or 503-823-2386 for immediate assistance.


How to read the HUD COC APR recording (05/2018)

A look at the Canned or “Live” HUD COC APR in ServicePoint.

How to read the HUD COC APR handout (05/2018)

A look at the Canned or “Live” HUD COC APR in ServicePoint. See recording for narrated review. (PDF)

How to Transact Multiple Services in a Single Record (02/2018)

Recording: How to Transact Multiple Services in a Single Record in ServicePoint. This is an all-purpose demonstration suitable for all communities.

How to Transact Interim and Annual Reviews, and Follow-Ups (01/2018)

Recording: How to Complete Interim and Annual Reviews, and Follow-Ups in ServicePoint. This is an all-purpose demonstration suitable for all communities.

FAQ - Intra-Agency Visibility (12/2017)

Answers to those questions about Visibility Rules within an agency.

How to Complete the HUD Verifications (12/2017)

Recording: How to Complete the HUD Verifications in ServicePoint. This is an all-purpose demonstration suitable for all communities.

FAQs - Release of Information (09/2017)

Answers to those questions what does the ROI do, What happens with overlapping ROIs, and more

2017 Workflow changes for Pre-Housing Providers (10/1/2017)

HUD HMIS Data Manual Changes and ServicePoint workflow changes – specific to PH projects with any ‘Pre-Housing” services provider. These Pre-Housing providers are no longer applicable and must be retired.

2017 Changes are Coming (10/2017)

HUD HMIS Data Manual Changes and ServicePoint workflow changes.

Data Sharing in Multnomah County (7/2015)

Data sharing in Multnomah County for ServicePoint

Privacy and Security Training (07/2015)

Privacy and Security Training for ServicePoint users in Multnomah County

Veteran By Name List (06/2017)

Recording: Veteran By Name List Provider Participation Request

How to Transact an ROI (07/2017)

Recording: How to transaction the Release of Information in ServicePoint. This is an all-purpose demonstration suitable for all communities

How To Create Referrals for BNL and CA (08/2017)

Recording: How to create referrals in ServicePoint. This is an all-purpose demonstration suitable for all communities, but intended for By Name List or Coordinated Access List workflows