1111 S.W. 2nd Avenue, Portland, OR 97204
Due to the COVID-19 pandemic, the Alarm Office will be limited in assisting you at this time. If you need to make a payment on your account, please utilize our online payment option by visiting www.portlandoregon.gov/police/alarmpayments and following the instructions on the page. You may also pay by check using our online payment platform by selecting the ACH payment option. Paper mail and emails will be reviewed and processed periodically during the week. If you do call our office, please only leave one voicemail during this time, or email us at firstname.lastname@example.org. If you have a dispute regarding a false alarm, payment or invoice, please leave a detailed description including your name, address and permit number. If you only have a telephone number, please provide your contact information and we will respond as quickly as possible, but please be patient as there will be a delay. If you are a new customer, there will be a delay in processing new applicants. We will send you your permit once your application has been processed. Thank you, we appreciate your understanding during this difficult time.
*Please note, if you do not have a permit, you will be unable to make a payment online. Please submit your completed application, and once it is processed within our office, we will contact you and provide a permit and invoice number for you make a payment. You may find a copy of our application on our website.
PO BOX, 1867
PORTLAND, OR 97207-1867
We are now offering a secure online payment option!
Please visit https://www.portlandoregon.gov/police/alarmpayments/to take advantage of this convenient service. You will need your alarm permit number and invoice number in order to make a payment.
A false alarm means police responded to an alarm incident and found no reasonable evidence of a crime, attempted crime, or suspicious activity. A false alarm can also be the result of mechanical failure, improper installation or maintenance, or alarm user negligence.
False alarm response is very costly and dangerous because it diverts police officers from community policing and crime prevention efforts. However, there are steps you can take to prevent unwanted alarm activations. For example, multiple zone triggers is a great tool for reducing false alarms. This means your alarm company will only contact police if more than one device (such as a motion sensor, door sensor, window sensor, etc.) is activated instead of just one. If you are concerned about preventing false alarms in your home, contact your alarm company and ask them about setting up multiple zone triggers for your alarm system.
Every year, the Portland Police Bureau responds to thousands of false alarms within our community. Last year we responded to thousands of false alarms, tying up valuable resources.
Major causes of false alarms
As the alarm user, it is your responsibility to make sure your equipment is in working order, and to ensure that all staff and individuals who have access to your alarm system are properly trained on how to use it. This can be as simple as performing routine maintenance on your equipment, keeping motion sensors clear, and checking the alarm system battery to avoid system malfunctions.
Q. Do I need a permit if I live in the City of Portland?
A. Yes, but please check www.portlandmaps.com to see if you are in the Portland Police Bureau’s jurisdiction. Once you type your address into the search, under “Jurisdiction”, it should say Portland/Multnomah. If it doesn’t, you will need to contact the law enforcement agency for the jurisdiction listed, ie. “Gresham / Multnomah” is Multnomah County Sheriff, “Unincorporated / Washington” is Washington County Sheriff. *Please see the list of nearby county jurisdictions below.
Q. How do I get a permit?
A. Fill out either a residential or commercial application and submit payment using check or credit card. At this time we do not have online pay but plan to have this option in the future. Keep in mind that you can arrange automatic payments through your bank. PLEASE DO NOT SEND CASH!
Q. How often do I have to renew my permit?
A. The day that we process your application will be your “Permit Year” renewal date. Every year, approximately 4-6 weeks before that expiration date we will send you a renewal notice.
Q. Can I just use the application that came in the box with my security system I bought at the store, online, or from my alarm installer?
A. To save time, energy and money, it is always best to go to the Portland Police Bureau website to download the most current application. (IF you are in the PPB jurisdiction – always check that first!) If we do not receive the most current application, we will send it back to you. If it is not filled out completely, signed and dated, we will send it back to you. You may incur late fees for the delays in this process. You have 30 days from the time your system is installed in which to obtain a permit. Any alarm user who fails to register their alarm system within the 30 day time frame will be assessed a $100 fine.
Q. How much does a permit cost?
A. Commercial Permits: $125/year; Residential Permits: $25/year; Senior Permits: free for people aged 62 or older, who live at the same address 12 months/year and provide us with a copy of their Oregon State ID or Oregon Driver’s License with the same address they are applying for on the ID for proof of age and residency. We do not accept Passports or out of state driver’s license as they do not provide proof of residency.
Q. Can you bill me if I am applying for a new permit?
A. Yes. We will send you an invoice for the amount due if we receive an application without payment. Just be sure to get payment to us before the 30 days is up or you may be subject to fines or late fees.
Q. Senior Permits – If someone younger than 62 lives in the household do we have to pay for a permit?
A. No. Not if the senior over 62 provides us with a copy of their Oregon State ID or Driver’s License with the same address they are applying for on the ID for proof of age and residency and lives at the same address 12 months/year. However, if the senior moves from the home, the permit does not transfer ownership and a new application must be submitted within 30 days of the senior moving.
Q. What is the best way to request a late fee be waived?
A. You may request to have a late fee waived one (1) time only during the entire lifetime of your permit. In order to avoid being late on your payments, it is best to write on a calendar the date your permit expires and send us a payment at least 2-3 weeks before that date. The quickest way to find out if you have already had a late fee waived, send us an email. (See contact info below)
Q. How long after my alarm system is installed do I have until I am required to have a permit?
A. It is best to get your application submitted as soon as possible so that your information can get connected to the 911 database. Chapter 14B.10 of the City Ordinance on Burglary & Alarm Systems states that you have 30 days in which to obtain a permit for your alarm system. However, some alarm companies will not allow you to begin using your system until you provide them with the permit number from the Portland Police Bureau. Once you receive your permit in the mail, be sure to inform your alarm company of your permit number.
Q. I moved and/or discontinued alarm service at my residence. How do I cancel my alarm permit?
A. Simply email us at email@example.com or call our office at (503) 823-0031 to let us know that you’ve discontinued your alarm service, and we’ll cancel your alarm permit.
Q. I switched to a new alarm company. Do I need a new alarm permit?
A. No, as long as you’re at the same location, you can keep your current alarm permit. Email us at firstname.lastname@example.org or call our office at (503) 823-0031 to let us know that you’ve changed your alarm service provider, and we’ll update your information in our records.
Q. What if I move or if I close my business?
A. None of the permits are transferrable. If you move or sell your business, please email our office at email@example.com or call us at 503-823-0031, to have your permit cancelled so you are not responsible for that location any longer. Also, be sure to let your alarm company know you plan to move. Your alarm company does not alert the Police Bureau when you cancel your account with them. You must contact each separately. The same applies with Senior permits, they are not transferrable. If the senior moves, they must apply for a new permit in their new home. The new occupants must apply for a new permit if the alarm system is still in the home and plugged into electricity.
Q. Do you pro-rate payments on permits?
A. Only if you have paid for your permit within the last 30 days. You will still need to cancel your old permit and submit a new application for a new permit.
Q. If I discontinue my service with my alarm company, do they notify the Police that I have cancelled my service?
A. No. The alarm companies are completely separate from the Portland Police Bureau. You must notify us both individually. Also, if you have no alarm monitoring company, but still have your alarm system plugged into electricity in your home, you are still required to have a permit with the Portland Police Bureau.
Q. Can you recommend an alarm company?
A. The Portland Police Bureau’s Alarm Administration cannot show favoritism to any one alarm company. We can however, direct you to the Oregon Burglar & Fire Alarm Association (OBFAA) to help you answer questions about alarms systems.
Q. How can I contact you?
A. You can Call: 503-823-0031 Mon-Fri 8:00am – 4:00pm; FAX: 503-823-0507; Email: Alarms@PortlandOregon.gov ; or Write: Portland Police Alarm Administration, PO Box 1867, Portland, OR 97207-1867. We do not have an office for public access.
Q. How can I appeal an alarm incident?
A. To ensure we are being impartial, we have changed our appeals process. Appeals will now be reviewed by the Hearing Office, within the Office of Management and Finance. The Hearings Office conducts impartial hearings and renders a decision based on City Code Chapter 14B.10 Burglary and Alarm Systems; please read 14B.10.120 Appeals for a complete overview of the appeal process.
To file an appeal: You will need to fill out and sign the False Alarm Appeal Request Form and attach any additional evidence you’d like to submit in support of your claim. Please make sure you submit all documents within ten (10) days of receiving your false alarm notice, or your appeal could be denied. Once we receive all your appeal information, we will forward it to the Hearings Office for review and the Hearings Office will contact you directly with a decision following their review.
*PLEASE NOTE: You will need to fill out a separate appeal form for each alarm event being appealed, please DO NOT group alarm events together into one appeal.
Does YOUR Home Security System Cry Wolf?
Use this form to reinstate a suspended alarm permit.
What Do False Alarms Cost YOUR Business?
Specific Information for Banks, Schools, Churches, and Government Alarm Systems.
You will need your alarm permit number and invoice number.